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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

retention query

Answered efficiently and effectively. Reviewed on: 16th October 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us - it's much appreciated. Response date: 19th October 2020

Very Good Service

I applied for a mortgage and it was processed in a very efficient way without any issues Reviewed on: 16th October 2020

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback - we really appreciate it. Response date: 16th October 2020

A good mortgage lender

Personal, professional, efficient and they answer their phones and emails promptly Reviewed on: 10th October 2020

Reply from Newbury Building Society Hi Simon, thank you for taking the time to leave feedback for us, it's much appreciated Response date: 12th October 2020

Didn't feel like a valued customer

We were reassessing our mortgage for the final few years left on it, And as we have quite a small mortgage for a couple not 50 year's of age. We thought we might add a top up of say ten thousand but the person sorting it out at the other end of the phone was so rude we couldn't be bothered and are looking elsewhere to borrow the money for home improvements as he said we had to get at least three quotes on writing so he could agree if we could get the money or not, my wife was left feeling very under valued as a customer of twenty years and only about five years left on our mortgage. Reviewed on: 5th October 2020

Reply from Newbury Building Society Dear Geoffrey, thank you for taking the time to provide feedback. We are sorry to hear that you have had this experience and have been left feeling this way. Our Direct Sales Manager will be in contact with you to discuss shortly. Response date: 5th October 2020

Impressed!

I am so impressed by Newbury for entrusting me with a mortgage.. Letting me pay bi-monthly.. and the survival box Reviewed on: 4th October 2020

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us - we appreciate it. Happy new home! Response date: 5th October 2020

Great service

My application was dealt with professionally and promptly . Very satisfied Reviewed on: 2nd October 2020

Reply from Newbury Building Society HI Liz - thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 2nd October 2020

The usual friendly efficient service with common sense .

Our situation was unusual,we applied for a further loan in order to change the property that the original loan was secured against.This tested the systems within the Society but superb ,friendly ,rapid service from Jill and Roger made it happen.Many thanks once again. Reviewed on: 2nd October 2020

Reply from Newbury Building Society Hi Charles, thanks for taking the time to provide feedback and for your kinds words. We have shared your comments with Jill and Roger and know they will really appreciate them. Many thanks Response date: 2nd October 2020

New mortgage for mature applicants

we secured a mortgage on a second property without issue. We are not young and didn't expect such a positive experience. This has been a stressfree process. Thankyou Reviewed on: 28th September 2020

Reply from Newbury Building Society Hi Susan, thank you for taking the time to leave feedback and for your kind words. We are so pleased to hear that the process has been straightforward - we try to make it stress free! We really appreciate it - thanks again. Response date: 28th September 2020

Excellent response to application and consequent offer

We were pleased to get such a quick response about our remortgage and good communication throughout the process. Reviewed on: 25th September 2020

Reply from Newbury Building Society Hello, thank you for taking the time to leave feedback - we really appreciate it. Response date: 25th September 2020

A very professional Job

The team who administered my mortgage did an excellent job which couldn't be faulted. They encountered problems getting information from First Direct but persaveared and succeeded all the while keeping me informed of what was going on. First class service! Reviewed on: 25th September 2020

Reply from Newbury Building Society Hi Andy, thank you for your kind words and taking the time to leave feedback - we really appreciate it! Response date: 25th September 2020

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