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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

professional, accessible and efficient service

Easy to get hold of someone knowledgeable to talk to, kept promises with timings and managed expectations efficiently. Friendly, personal service and no hard sell on other NBS 'products' was appreciated Reviewed on: 22nd February 2020

Reply from Newbury Building Society Hi Ollie, thank you for taking the time to leave feedback, it's much appreciated. Its always good to hear service has been straightforward and helpful. Response date: 24th February 2020

Justine the superstar

I told Justine to make sure she is still there in 3 years time when we renew again, as she is a credit to your company and a fantastic help to our family! She managed to make the process of renewing easy, despite my 2 year old chatting in the background for most of the call! It's our first mortgage so always scary but Justine made it feel like a walk in the park! You have kept a customer because your company genuinely seems to care. She even delayed the renewal to get us on a better deal that wasn't released at the time, so top marks all round. One happy family here! Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback, I know Justine will be thrilled to hear this. It's always great to hear that the mortgage process has been made stress free and straightforward. Congratulations on your new home and we also hope Justine will still be here in three years! Response date: 21st February 2020

Efficient and friendly service

Good not having to go through a telephone gateway system. Good 'old fashioned' service! Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi George, thank you for taking time to leave feedback for us. It's lovely to hear that the service we provide is appreciated! Many thanks Response date: 14th February 2020

A very good traditional mutual building society

We are in our 70s and had difficulty extending our mortgage for another ten years with our existing lender. Of all the mortgage providers Newbury offered the best deal by far for our age group. In addition the service provided by the underwriting team was informative, professional and friendly. Regular visits to the branch in Newbury ( a beautiful old town with superb setting on the Kennet and Avon canal are an unexpected bonus. Reviewed on: 9th February 2020

Reply from Newbury Building Society Hi Jeff, thank you for taking the time to leave feedback it's much appreciated. It's always great to hear we have been able to help. Response date: 10th February 2020

Mortgage overpayment

Popped into branch to make an overpayment. Swift and smooth transaction and new mortgage documents received within two days. Reviewed on: 8th February 2020

Reply from Newbury Building Society Hi Daniel, many thanks for taking the time to leave feedback, it's much appreciated. Response date: 10th February 2020

Great Customer Care

Great customer service and friendly service. Only took a few stars off due to there being a fee of £20 for any extra copies of a redemption statement, whereas other high street lenders don't always charge. Other than that, very happy. Reviewed on: 7th February 2020

Reply from Newbury Building Society Hi James, thank you for taking the time to leave feedback. We will share your comments with our colleagues regarding the fee. Many thanks Response date: 10th February 2020

First time buyer

Very smooth, quick and easy transaction, from applying to completion, with the help of our mortgage broker. Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Hayley, thank you for taking the time to leave feedback, its much appreciated. Congratulations on your new home! Response date: 3rd February 2020

Moving away from mortgage with NBS

Our mortgages has been with the newbury building society for the last 3 years. Unfortunately, we found a more competitive rate elsewhere for our remortgage,. There were a number of hitches moving our mortgaged and with the conveyancing (none due to the newbury) and the staff at NBS were enormously helpful, and were paramount to getting it finally over the line. I can't fault the service we have received in the last 3 years, and if it wasn't for the more competitive rate, we definitely wouldn't have moved! Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Lucy, thank you for taking the time to leave feedback, it's much appreciated and we hope to welcome you again in the future. Response date: 27th January 2020

Newbury Building Society

Very friendly personal service everytime. You are always a person and not a number. Reviewed on: 24th January 2020

Mortgage application

Newbury were extremely helpful and professional in arranging a mortgage. They were cognisant of my particular financial and employment circumstances which had led other financial institutions - including HSBC my bank for 40 years - to reject my mortgage application. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 24th January 2020

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