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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

New to Newbury building society

Friendly staff, can't fault it. The only thing that ruined for me and the wife is the Tutting, and blowing of customers that came in behind us, otherwise it was alright. Reviewed on: 27th November 2020

Reply from Newbury Building Society Hi Tony, thank you for taking the time to leave feedback - we really appreciate it. Response date: 27th November 2020

Remortgage Experience

As a recently retired couple requiring to continue mortgaging for some while longer we anticipated that a RIO mortgage would be recommended by a new provider. Our previous provider was reluctant to continue our mortgage beyond my 70th. birthday. Newbury Building Society provided a mortgage plan entirely tailored to suit our requirements at a mortgage rate comparable to the best rates available at the moment. It takes some time to complete the process however we have been totally satisfied throughout. Extremely pleased. Thank you Newbury! Reviewed on: 26th November 2020

Reply from Newbury Building Society Hi Jim, thank you for taking the time to leave your feedback for us, we much appreciate it. Response date: 27th November 2020

Brilliant customer service during the whole mortgage process

We recently took out a mortgage with NBS . The whole process was done remotely. All the staff involved were very professional and made the mortgage journey, during Covid, stress free from start to finish. I would thoroughly recommend NBS. Reviewed on: 24th November 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us - its much appreciated. Response date: 25th November 2020

Excellent

A personal approach, felt like dealing with people rather than systems Reviewed on: 18th November 2020

Reply from Newbury Building Society HI Martin, thank you for taking the time to leave feedback for us - we really appreciate it. And thank you for your kind words - it means a lot to the teams that work to provide a helpful and personal service. Response date: 19th November 2020

Just great

All went smooth for us as the first time buyers - highly recommended Reviewed on: 16th November 2020

Reply from Newbury Building Society Hi Michal - thank you for taking the time to leave feedback for us - we really appreciate it. And congratulations on your first home! Response date: 19th November 2020

excellent reliable service

thank you excellent service , all good except some confusion with the Newbury's departments !! i received a phone call asking why i was leaving the Newbury when i was actually only remortgaging ? there just seemed to be a bit of confusion between departments . received a very nice welcome pack to our new property , thank you. Reviewed on: 12th November 2020

Reply from Newbury Building Society Dear John, thank you for taking the time to leave feedback for us - we really appreciate it - and apologies that there was some confusion. We are glad you received your welcome pack to your new home and best wishes in your new home from us all. Response date: 19th November 2020

Excellent Mortgage Set-up

Newbury Building Society offered a very competitive deal and the set-up process was exceptionally efficient. Reviewed on: 9th November 2020

Reply from Newbury Building Society Hi, Thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 19th November 2020

Great service

Seemed a little slow but not sure how much of this was caused by broker and lawyer. Gift box from Building Society on completion was a very welcome surprise. Reviewed on: 9th November 2020

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback Response date: 9th November 2020

Excellent service

This is the first time we have dealt with the Newbury and the customer service was second to none. The transaction was smooth from start to finish. Always someone accessible by phone to answer our many questions and very understanding when we wanted to change anything. Would certainly recommend the Newbury to family and friends. Reviewed on: 8th November 2020

Early mortgage repayment

Sent an email requesting information for the above from Abingdon branch , they responded very quickly with the necessary forms , all handled swiftly staff very helpful and explained all details thoroughly. Reviewed on: 6th November 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

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