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Newbury Building Society: Mortgages reviews

4.76
Based on 1,230 reviews, last reviewed 29th Nov 2024
10% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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Latest highest rating:

5

Easy product switch. Dealt with Lauren Rowe re: product switch. She was very professional, followed up on all agreed actions, superb experience overall. Reviewed on: 29th November 2024
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Ewa C

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024
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David P

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1230)

Helpful provider but could be more proactive

4
My rate was due to expire and Newbury got in contact well in advance which was great. I arranged a chat with them and the adviser was helpful although they were only able to offer me one option. They sent me through the details by post but there was no obvious way to accept the proposed new rate and no one contacted me for weeks afterwards. I ended up having to call Newbury the week before to ask how i could accept. It would have been more helpful to have a follow up call or to include the neccessary paperwork the first time rather than me needing to ring around to get it sorted on time. Other than that i'm happy with my provider and they are easy to use. Reviewed on: 15th November 2019
Reply from Newbury Building Society Hi Toni, thank you for taking the time to leave feedback, it's much appreciated. We have shared your comments with the mortgage team and apologise for not being more proactive following your appointment, we will review this process and take on your suggestions. Many thanks again. Response date: 15th November 2019
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Newbury Building Society

Great experience

5
Lisa Wedge replied to all my queries fully and promptly. The whole process was straightforward and without problems. Reviewed on: 11th November 2019
Reply from Newbury Building Society Hi Sally, thanks for taking the time to leave feedback, we will be sure to share your comments with Lisa. Response date: 12th November 2019
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Newbury Building Society

Friendly and helpful before and after completion

5
I cannot praise the staff enough, always there with a friendly smile, much more helpful with my mother’s bereavement than other banks, and even called my when I left something in the branch Reviewed on: 11th November 2019

Re-Mortgage

5
Re-mortgage on rental property.No hassle, Kate took care of everything with clear explanations Reviewed on: 8th November 2019
Reply from Newbury Building Society Hi Blair, thank you for taking the time to leave feedback - it's much appreciated! Response date: 8th November 2019
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Newbury Building Society

Excellent service

5
Informative, clear and helpful advice. Friendly and professional staff. Reviewed on: 6th November 2019
Reply from Newbury Building Society Hi Mrs Broadbent, thank you for taking the time to leave us feedback. It's much appreciated. Response date: 7th November 2019
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Newbury Building Society

The staff were professional and polite

3
We applied for a small mortgage on a high value house (mortgage paid) to do some renovations on it. We were surprised that we were required by the building society to have a structural survey done as a condition of the mortgage at a cost of over £700, even though we already had the BS survey and a RICS survey in place. We also had to have our offer re submitted when a named occupant needed to sign the final forms All this took a long time and needed chasing up As mentioned the staff were curteous and helpful at all times. We have just paid off a large mortgage with Newbury Building Society but this loyalty did not prevent a protracted mortgage process. I would recommend you allow plenty of time to set up a mortgage as it takes months to complete. Reviewed on: 4th November 2019
Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback. We have spoken to our underwriting team, who did their very best to speed the process up, however the valuers report did take some time which unfortunately was out of our control. If you would like to discuss the other points in more detail, privately, we can contact you to do so, please let us know on [email protected] and we will organise this. Thanks again. Response date: 5th November 2019
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Newbury Building Society

Great Customer service, but expensive for mortgages

4
Have been with Newbury for several years, Always great customer service, phone answered by human, promptly and quick resolution to any issues. Just found could get a far cheaper mortgage elsewhere. Reviewed on: 4th November 2019
Reply from Newbury Building Society Hi Tim, thank you for taking the time to leave feedback, it's much appreciated and will be shared with the product teams. Thank you. Response date: 4th November 2019
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Newbury Building Society

Excellent service

5
We received an excellent service when we recently attended an appointment at Hungerford Branch to review our mortgage. We had already looked into the products available and had decided on the one that suited us best but during our appointment everything was fully explained and we were given additional information that will not only save us money but also enable us to reduce the term of our mortgage. Reviewed on: 2nd November 2019
Reply from Newbury Building Society Hi Kay, thank you for taking the time to leave feedback, it's much appreciated. The team in Hungerford will be thrilled to read this. Thank you! Response date: 4th November 2019
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Newbury Building Society

Additional borrowing

5
Been with the Newbury for the whole duration of our mortgage and have taken additional funds on a couple of occasions. We've always dealt Clare in the Alton branch who has been superb, professional, friendly service. Reviewed on: 2nd November 2019
Reply from Newbury Building Society Hi Neal, thank you for taking the time to leave feedback, it's much appreciated. we will be sure to share your comments with Clare, who will be so pleased. Response date: 4th November 2019
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Newbury Building Society

Outstanding customer experience from start to finish

5
Newbury Building Society has enabled me to purchase my dream home. I have had excellent, faultless customer service from start to finish. I cannot thank you enough for all your help and would highly recommend them to all my friends and family. Reviewed on: 1st November 2019
Reply from Newbury Building Society Hi Jonathan, thank you so much for taking the time to leave feedback and we are so pleased to hear that you are now in your dream home! Response date: 4th November 2019
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Newbury Building Society

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