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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Efficient, communication good.

First time with Newbury and I have no faults with the way theu conducted their service with me. Reviewed on: 22nd September 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we appreciate it. Response date: 23rd September 2020

Inadequate Remortgage Quote

Your mortgage advisor called who was very helpful but unfortunately your remortgage offer was well below the offers provided by other lenders. For this reason we left you and considering your interest rates its unlikely we will come back until you can compete with other lenders. Reviewed on: 21st September 2020

Reply from Newbury Building Society Hi Paul, thank you for providing feedback, we share all comments with the product team and they are important to us. We are sorry we were unable to provide you with a suitable product at this time. Response date: 22nd September 2020

Easy Application for 1st Mortgage

The application process was quick and easy, and we got accepted quicker than expected. Thank you for making our first house buy a simpler one! Reviewed on: 20th September 2020

Reply from Newbury Building Society HI Katie - you are welcome and thank you for taking the time to provide feedback - we really appreciate it. Happy new home! Response date: 21st September 2020

Efficient Service

My husband and I decided to release capital from our house to purchase a property in Italy. From our first enquiry to being forwarded the funds we have received a professional, efficient service. We were fully informed all of the time and had no stress as every process was simple and straightforward. This is our third mortgage with the Newbury and cannot praise the staff highly enough. In these difficult times it is nice to know that you can still rely on good service. Thank you Reviewed on: 18th September 2020

Reply from Newbury Building Society Hi Susan, thank you so much for your kind words and for taking the time to leave feedback. Much appreciated by us all. Response date: 21st September 2020

Superb Service. Friendly & very professional.

From first to last a delightful experience. Truly the best or mortgage experiences. Reviewed on: 18th September 2020

Reply from Newbury Building Society Hi Louis, thank you so much for your feedback and taking the time to leave it. We really appreciate it. Response date: 18th September 2020

New Mortgage

Speedy, friendly, trouble-free and professional service, Reviewed on: 18th September 2020

Reply from Newbury Building Society Hi, thank you for taking time to leave feedback for us and your kind words. Response date: 18th September 2020

No fuss no worries

We have been mortgage customers of Newbury Building Society for almost 20 years and have been highly pleased and satisfied with the service and assistance they have consistently provided. Most recently we have taken the decision to pay off our outstanding balance slightly early and the assistance we have received in doing this has been quick and informative. If you want no fuss, no worries, just helpful assistance when you need it, the Newbury is the one! Reviewed on: 14th September 2020

Reply from Newbury Building Society Hi Peter, thank you so much for taking the time to leave feedback for us and for your kind words. We really appreciate it. Response date: 16th September 2020

The perfect experience

This was my first time applying for a mortgage and Eve has made my experience absolutely amazing. I was provided every bit of information I needed and she took the time to explain everything to me and to answer every question no matter how small. What I thought would be a long, stressful process turned out to be a wonderful experience. I am forever grateful! Reviewed on: 11th September 2020

Reply from Newbury Building Society Hi Ali, thank you so much for taking the time to leave feedback and for your kind words - we will be sure to share them with Eve - who will be so pleased. It's always rewarding to hear when the mortgage process has been straight-forward and stress-free. Congratulations on your new home! Response date: 11th September 2020

Straightforward and uncomplicated

Our recent transaction was very straightforward and we received excellent Customer service Reviewed on: 5th September 2020

Reply from Newbury Building Society Hi Jacky, thank you for taking time to leave feedback and your kind comments - we really appreciate it. Response date: 7th September 2020

New Mortgage for a forever home

Mortgage agreed at a very competitive rate. No difficult questions but security first class and very thorough, handled with great sensitivity, treated me as an individual. Reviewed on: 5th September 2020

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback - we really appreciate it. Congratulations on your new home! Response date: 7th September 2020

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