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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Fantastic, friendly, supportive and efficient.

I cannot praise and thank Charlotte Hall enough for her continued support throughout the whole mortgage process. Charlotte goes above and beyond in her work. Newbury Building Society is very efficient, friendly and supportive. Everything they said was done. During Covid times, everything is a little more difficult but Newbury understands. Charlotte was willing to help with every little question I had. I would not have managed the stress of applying for a mortgage without her encouraging words and support. I would fully recommend Newbury Building Society to anyone looking for a mortgage. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Jamie, thank you so much for your kind words and for taking the time to leave feedback, we will share your comments with Charlotte who will be so pleased to hear them. Thank you Response date: 4th September 2020

Both Society and advisor (Angela Bradshaw!) very efficient and professional

Request for additional borrowing for home improvements speedily actioned. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Richard, thank you so much for taking the time to leave feedback - we will be sure to share your kind comments with Angela - thank you Response date: 4th September 2020

Knowledgable, helpful and friendly

I have been with NBS for 30 years because the products are great, the service is wonderful and they are a local Company. Although the Big 4 can sometimes edge a marginally lower rate they will never beat the service provided by the NBS team. NBS have always gone that extra mile for their customers and loyalty is their reward. Reviewed on: 4th September 2020

Reply from Newbury Building Society Hi Andy - thank you for taking the time for to leave feedback and for your kind words - they and the feedback are much appreciated by us all. Thank you Response date: 4th September 2020

Unequivocal Clients Experience

Newbury Building Society approach during the transition was phenomenal, dealt with the staffs that were highly Client focused. Great experience!! Reviewed on: 2nd September 2020

Reply from Newbury Building Society Hi Adeleke, thank you so much for taking the time to leave feedback and for your kind words - we appreciate it. Response date: 2nd September 2020

Shared Ownership

Was advised to use Newbury Building Society by my financial advisor as they specialise in shared ownership mortgages. The service from them was great keeping us in the loop and even during the pandemic, they were able to resolve any issues in a timely manner. Reviewed on: 28th August 2020

Reply from Newbury Building Society Hi Harry, thank you for taking the time to leave feedback - and for your kind words. We really appreciate it. Response date: 1st September 2020

A very efficient and professional service, with good advice and support throughout the process.

We applied for a further advance on our existing mortgage and a joint mortgage with our daughter to enable her to purchase a property. We received good advice on how to structure this and a fast and efficient service throughout. Reviewed on: 28th August 2020

Reply from Newbury Building Society Hi Adrian - thank you for taking the time to leave feedback - it is really appreciated by us all. Response date: 28th August 2020

Seamless service!

despite applying for a mortgage during a global pandemic, the service was seamless and couldn't be happier! Reviewed on: 28th August 2020

Reply from Newbury Building Society Hi Beth, thank you for taking the time to leave feedback and for your kind words - we really appreciate them :-) Response date: 28th August 2020

Updating our mortgage

A good service from customer service assistant via email, telephone and letter on the progressive of the mortgage offer. Especially with the pandemic of COVID-19 occurring whilst our mortgage offer being considered. Reviewed on: 21st August 2020

Reply from Newbury Building Society HI Lisa - thank you for taking time to leave feedback for us - we really appreciate it. Response date: 24th August 2020

Great value product at a difficult time for all

My experience, through The Mortgage People, was seamless and the product provided by Newbury was very much appreciated due to its generosity amongst the hardship of COVID-19. Thank you! Reviewed on: 21st August 2020

Reply from Newbury Building Society HI Holly, thank you so much for taking the time to leave feedback for us - it's much appreciated! Response date: 24th August 2020

Newbury were helpful to release funds quickly following solicitor confirmation.

Generally good, getting survey underway took a little while but covid 19 was a major factor to them running behind which is understandable. Tracing application fee payment was problematic which was frustrating as i had paid it way earlier than needed. Reviewed on: 18th August 2020

Reply from Newbury Building Society Hi Shirley, thank you for taking the time to leave feedback for us. We will forward your comments to the completions team so that they can review the process. Thanks again for the feedback we do appreciate it and will make note of your comments to ensure the process is smooth for all customers. Response date: 24th August 2020

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