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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1230 reviews)

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4.76

Based on 1,230 reviews, last reviewed 29th Nov 2024

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy product switch. Dealt with Lauren Rowe re: product switch. She was very professional, followed up on all agreed actions, superb experience overall. Reviewed on: 29th November 2024

Latest lowest rating:

1

I made an overpayment on 22nd August . I made an overpayment on 22nd August . I received a written letter in the post on 7th September , (dated 2nd September ) with details of my balance an... Read more Reviewed on: 7th September 2024

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1230)

Always very good service

We have been with the Newbury for 15 years with our mortgage and always get a great deal with exceptional service and fantastic staff to deal with, please just carry on as you are! Reviewed on: 12th October 2019

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback. We're pleased to hear your experiences with us have been so positive. Response date: 14th October 2019

Newbury Building Society - make it personal

NBS excelled again! I know that I can always trust Newbury Building Society to come up with the best deal, tailored to us which is where so many other banks have fallen down before. With the big lenders if the criteria is not a simple one and met you immediately hit the buffers but NBS always have the edge because they use common sense and logic to always provide the best product and service. After being a customer of yours since my parents opened an account for me when I was born 50 years ago I now wouldn't go anywhere else. It's how banks used to be 'a relationship' which I am sure will last my lifetime. And don't just take it from me. I have recommended your services to anyone who asks and they also now wouldn't go anywhere else. The moving in box of goodies was the icing on the cake! Fantastic staff, particularly Kate Rockall, fantastic NBS; a benchmark for all other banks and building societies to aspire to. Thank you! Reviewed on: 11th October 2019

Reply from Newbury Building Society Michelle, thank you for your kind words and taking the time to leave this wonderful feedback. It will mean a lot to our teams and to Kate, and we make sure we share this with them. Lovely to hear also you got the move in box! Enjoy :-) Response date: 11th October 2019

Re-mortgage application

We approached the Newbury Building Society's branch in Wokingham about re-mortgaging our house so that we could help our daughter purchase a new apartment. The staff at the Wokingham branch were extremely helpful and pleasant to deal with, particularly Justine Ransom. Once we had submitted our application the approval was given very quickly and when we requested the release of the funds this was done withing two days. A big thank you to Jill Bennett of the mortgage underwriting team in Newbury for her efficient handling of our case. We would definitely recommend the Newbury Building Society to anyone seeking a mortgage. Stewart and Jennifer Barnes Reviewed on: 10th October 2019

Reply from Newbury Building Society Hi Stewart and Jennifer, thank you for taking the time to leave us feedback. It's very much appreciated. We will be sure to share your comments with Justine and Jill who will be thrilled. Thank you Response date: 11th October 2019

remortgage and part redemption

All proceeded as planned happy with the service Reviewed on: 7th October 2019

Reply from Newbury Building Society Hi Alan, thank you for taking time to leave us feedback, it's much appreciated. Response date: 8th October 2019

Good start, bad ending

Initially used NBS to purchase our first home back in 2011. At the time you offered a mortgage for shared ownership properties where we only needed a 5% deposit. Fantastic way to help you get on the property ladder. Your interest rates are not that competitive. However when we purchased the remaining half of the house in October 2016 we stayed with you as you provided good advice and a stress free transaction. Our interest rate was on a 3 year deal expiring October 2019. So far so good but unfortunately we have left NBS feeling very disappointed. On the 25th September 2019 we sold our house and changed provider as at 1.68% fixed NBS just couldn’t compete. We had less than 1 month of our 3 year offer so I find your early repayment charges of £1891.46 absolutely disgusting! Not only have we had a high interest rate over the last 8 and half years that fee came as a bit of a shock. Happy to pay fee to leave 3 and half weeks early but I think that is a little extortionate! Such a shame that you feel that’s acceptable Reviewed on: 4th October 2019

Excellent customer service

Wonderful to have our applications considered by people rather than an automatic decision from a computer. Such great service and an excellent customer experience. Thank you! Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi SD, thank you for taking the time to leave feedback. It's always good to hear our members have had a positive experience with their transaction. Response date: 7th October 2019

Excellent Service

As executor of my wife’s estate your staff were most helpful. However your ceiling of £500 before a statutory declaration needs to updated in line with other building societies and banks who use £5,000. Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Godders3, Thank you for taking the time to provide feedback, we will pass your comments to the team. Many thanks Response date: 4th October 2019

Local and friendly approach

Overall, happy with the outcome but found the assessment process puzzling given the financial details that I provided. However, I understand the need for careful consideration to be given before remortgaging can be agreed. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Keith, thank you for taking the time to leave feedback, much appreciated. Response date: 1st October 2019

Friendly and helpful

Kate was knowledgable and confident making the move to a new deal an easy transaction with no drama or surprises. Clear and easy to understand but thorough simple to conclude. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Steven, thanks for taking the time to leave feedback, we will be sure to share your comments with Kate. Response date: 1st October 2019

Easy Process, friendly staff

We were really overwhelmed with the thought of buying a house after hearing all the horror stories. Newbury have amazing customer service who are always happy to help which has made the process really easy. The only problem i have is there is no ability to digitally submit documents which can slightly slow the process down. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Abigail, thank you for taking the time to leave feedback, its much appreciated. We are looking at improving our digital services and will certainly share this feedback with our teams. Response date: 1st October 2019

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