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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Great Service as usual

We applied for additional funds. The process was painless, carried through smoothly to completion and quite quick, despite some additional information being required. Very happy with Newbury and their customer service team. Reviewed on: 14th August 2020

Reply from Newbury Building Society HI David - thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it! Response date: 14th August 2020

Helpful, prompt, and competitive

The interest only mortgage remains competitive and the staff have been thorough in advising us of options, prompt, and reliable in responding to queries and in executing the transfer to the new product. Reviewed on: 14th August 2020

Reply from Newbury Building Society Hi Andrew, thanks for taking the time to leave feedback - we really appreciate it. Response date: 14th August 2020

Charming, helpful, friendly, informative.

From start to finish everyone was helpful and always contactable. Reviewed on: 14th August 2020

Reply from Newbury Building Society HI Judith, thank you so much for taking the time to leave feedback for us - and for your kind words - we all really appreciate it. Response date: 28th August 2020

New Mortgage

Friendly helpful service assisting me through the process Reviewed on: 7th August 2020

Reply from Newbury Building Society HI Gill - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 7th August 2020

Good rate and good experience

Newbury itself was excellent. Their solicitor, O'Neill, made some minor mistakes that we had to pick them up on Reviewed on: 7th August 2020

Reply from Newbury Building Society Hi Adrienne, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 7th August 2020

Easy and straightforward process, more post-buy details please

We had no difficulty or issueswith the process of prurchasing our new home. However, we would be happier if there was an online account service for our mortgage which allowed us to view itemised details of the amount owed, the amount of interest we have accrued, and how our payments have been applied against the interest and the principal. Reviewed on: 3rd August 2020

Reply from Newbury Building Society HI David, thank you for taking the time to leave feedback for us. We will forward your comments to the development teams who are looking at how we improve our digital services for mortgage customers. Your feedback is very welcome. Response date: 4th August 2020

Dream home achieved

My mortgage experience with Newbury felt very smooth and caused me little apprehension but more excitement. Customer service fantastic and now my daughter and I have our very first dream home. Reviewed on: 3rd August 2020

Reply from Newbury Building Society Hi Rae, Congratulations and happy new home! Thank you so much for taking the time to leave feedback for us - we really appreciate it. We wish you happy times in your dream home :-) Response date: 4th August 2020

New first time mortgage

From start to finish Newbury were professional and communication was excellent. Reviewed on: 1st August 2020

Reply from Newbury Building Society Hi Tina - thank you for taking the time to leave feedback - and for your kind words - it's much appreciated. Response date: 3rd August 2020

All Round Service

Having first had a self build mortgage with Newbury Building Society and now having transferred to a repayment mortgage. We have been guided and look after throughout both of our processes. Dave Murray being our principle contact was great. Reviewed on: 27th July 2020

Reply from Newbury Building Society Hi Lisa - thank you for taking the time to leave feedback for us - we really appreciate it and we will be sure to share your comments with Dave who will be so pleased to hear them. Thanks again Response date: 28th July 2020

Efficient and professional during a difficult time

Applied for a mortgage through a broker. It did seem to take a fairly long time to process but we were in the middle of the Coronovirus outbreak Reviewed on: 26th July 2020

Reply from Newbury Building Society Hi Chris - thank you for taking the time to leave feedback - we do appreciate it. It has been a very different time so many thanks for your patience. Response date: 27th July 2020

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