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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

67% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Made very simple and felt like we were being really...

Made very simple and felt like we were being really well looked after :) Reviewed on: 14th June 2024

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback, we do appreciate it. Response date: 17th June 2024

Mortgage review

Our mortgage review was handled so patiently, knowledgeably and professionally. Our advisor was easy to talk to and we ended the call on a 'high'! Thank you, Newbury Building Society. Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Di, we do appreciate it. Response date: 12th June 2024

Great to pay off my mortgage.

Great to pay off my mortgage. They provided all the information I needed to pay off Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it. Congrats on paying off your mortgage! Response date: 11th June 2024

Easy of access, quick response from Staff, and fab c...

Easy of access, quick response from Staff, and fab communication! Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 10th June 2024

New mortgage, fast approval, good communication thro...

New mortgage, fast approval, good communication throughout. Reviewed on: 7th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 10th June 2024

New mortgage.

New mortgage. Very good underwriting process. Very efficient, good mortgage product. Reviewed on: 4th June 2024

Reply from Newbury Building Society Hi Ben, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 5th June 2024

Timely and secure

All of our communication with Newbury has been timely and secure Reviewed on: 1st June 2024

Reply from Newbury Building Society Thank you Anna for taking the time to leave feedback - we appreciate it. Response date: 3rd June 2024

very helpful, friendly, knowledgable people.

very helpful, friendly, knowledgable people. my advisor was great and looked at all possible options for my remortgage, I felt like she was on my side and really put the effort in to make it as smooth a process as possible Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Briony - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Couldn't ask for anything more

Couldn't fault it at all. Everyone is friendly, professional and efficient. Reviewed on: 31st May 2024

Reply from Newbury Building Society Hi Charlotte, thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 31st May 2024

Wasted my time. Beware.

My second review for these people. After an initial experience of a friendly and helpful service, it all went down hill rapidly. Firstly if you want to remortgage within the next three months this probably isn't for you because of their lead times. But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you're not eligible for reasons that they could easily have asked you about at the start. Wasted my time. Couldn't explain their illogical decision making processes and with appalling redress. AVOID. Reviewed on: 29th May 2024

Reply from Newbury Building Society Hi Matt, Thank you for letting us know about this. We are very sorry to read about your experience (and that you went through this) as we do not expect this. We would like to look into this further - please can you email us at marketing @newbury.co.uk so that our Lending Manager can investigate? Many thanks, Emma Response date: 29th May 2024

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