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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Simple and efficient to deal with (and very keen rates)

I recently switched mortgage products following expiry of an existing deal and the process was really quick and easy - the one criticism of Newbury is that there is no way of viewing your outstanding mortgage balance on-line (which is essential in effectively managing your debts) meaning you need to write, call or visit every time you need an update. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback. We will be sure to share your comments with the relevant teams. Thank you. Response date: 8th September 2023

Remortgage

Overall a good experience, although when trying to get through to the right person to speak t, the first couple of people seemed confused as to what I wanted which seemed odd as all o wanted to do was discuss my remortgage. Otherwise, all good. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 8th September 2023

Remortgage

Excellent service and helpful employees. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th September 2023

Renewal of our mortgage products.

Our mortgage is split into 3 parts and a review of the entire mortgage was due . Unfortunately there has been a catalog of errors. The initial letter saying a review was incorrect. The letter received after the review was incorrect and had to be redone. We had decided to take a fixed rate on 2 parts of our mortgage and leave one part on its existing product. We received a letter saying that these two mortgage parts would be switched wef 28th July 2023. Subsequently we received a letter saying that our payments were increasing, after 28th July. I contacted the Newbury to be told that they could not trace having sent the letter confirming that my new fixed rate would start on 28th July. This was a mess. The Newbury have since found the letter of confirmation of my new fixed rate but say it was sent in error as they had not received our written acceptance of the new fixed rate product! Reviewed on: 1st September 2023

Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Sales Manager to look into this for you and contact you. Response date: 4th September 2023

Efficient and good communications

The experience with NBS is always efficient and their communication through the process is excellent. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st September 2023

Overall, good mortgage product and customer service

Welcome to see that the Bank of England rate increases were not passed fully on to clients. Redemption of mortgage went through smoothly although the initial response to our Solicitor took a while and had to be chased. Overall, pleased with the service. Reviewed on: 30th August 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st September 2023

Professional.

Clear instructions, able to speak to a real person. Polite and professional. Reviewed on: 28th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 29th August 2023

Excellent Service

My mortgage advisor was Eve McDowell & I couldn’t have asked for more. Always responded promptly via email, really friendly, professional & helpful. The remortgage process was very smooth & I couldn’t have asked for more. Reviewed on: 26th August 2023

Reply from Newbury Building Society Thank you so much for taking the time to leave feedback and for your kind words, we appreciate it and will be sure to share your comments with Eve, who will be so pleased to read them. Response date: 29th August 2023

Very prompt and thorough service

All staff we had contact with were polite and informative. Easy to approach with any questions and queries. Overall, fantastic service. Thank you. Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and kind words. We do appreciate it. Response date: 25th August 2023

Excellent Customer Service

Made a telephone enquiry re: repayment of my mortgage. Was provided with clear information as to the outstanding balance, how to make payment and what the follow-up actions would be, with all information confirmed in writing. The experience could not be faulted Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 18th August 2023

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Newbury Building Society: Mortgages reviews

11% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Simple and efficient to deal with (and very keen rates)

Remortgage

Remortgage

Renewal of our mortgage products.

Efficient and good communications

Overall, good mortgage product and customer service

Professional.

Excellent Service

Very prompt and thorough service

Excellent Customer Service

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