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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (1383 reviews)

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4.81

Based on 1,383 reviews, last reviewed 6th May 2026

4% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Great customer service from human beings - both on t... Great customer service from human beings - both on the phone and by email Reviewed on: 6th May 2026

Verified source

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1383)

Mortgage renewed efficiently.

Mortgage renewed efficiently. Staff could not have been more helpful Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, Christopher, we do appreciate it. Response date: 5th April 2024

The service given by my mortgage adviser was excelle...

The service given by my mortgage adviser was excellent, I felt I was listened to and not pressured into anything. The advice was invaluable and nothing seemed to much trouble. I would certainly recommend Newbury to family and friends. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Deborah, we do appreciate it. Response date: 5th April 2024

Very helpful mortgage advisor

Very helpful mortgage advisor. She explained everything in detail and gave various options. Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 5th April 2024

Great personal service!

I have just redeemed my mortgage early. That was straightforward (as one would expect with the Newbury). What really sets them apart is the personal customer service. You speak with helpful humans! They're flexible to meet your requirements. Thank you! Reviewed on: 4th April 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th April 2024

In branch service review

Called to change the payment date of my mortgage. Sarah sorted it is a few minutes and was professional and friendly. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will share your comments with Sarah, who will be so pleased to read them. Response date: 2nd April 2024

In branch service review

Great communication when an issue is raised and it is always swiftly sorted out. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024

Mortgage advice

I spoke with Clare Taylor, who was very helpful and responded to my enquiry without delay. She was friendly, but very professional in her dealings with my enquiry. Clare gave good advice and dealt with my mortgage enquiry efficiently. The follow up letter laying out our discussions was received within twenty four hours Reviewed on: 28th March 2024

Reply from Newbury Building Society Hi Denise - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 18th April 2024

Security and Trust - Newbury Building Society

NBS design its products, services, and processes with the customer’s needs and preferences in mind. NBS strive to create a seamless experience with timely and effective customer support. Reviewed on: 20th March 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we do appreciate it. Response date: 21st March 2024

Clear, professional advice.

Clear, professional advice. I had two appointments to discuss my options as my contract and current mortgage term were coming up. Both advisors were very helpful, made sure I understood everything and listened carefully to what I had to say. Reviewed on: 15th March 2024

Reply from Newbury Building Society Hi Kirsty, we appreciate the time taken to leave us a review, thank you. Response date: 18th March 2024

Long-term customer who values Newbury's service

We made multiple changes to our existing mortgage in the run-up to transferring to a new product with Newbury - and all of our changes were readily accommodated and acted on by Newbury professionally and quickly. Additionally it did not even cross our mind to switch to another provider such has been our positive experience of Newbury and its excellent customer service since we took out our mortgage in 2013. Reviewed on: 11th March 2024

Reply from Newbury Building Society Hi Michael - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th March 2024

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Newbury Building Society: Mortgages reviews

4% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1383)

Mortgage renewed efficiently.

The service given by my mortgage adviser was excelle...

Very helpful mortgage advisor

Great personal service!

In branch service review

In branch service review

Mortgage advice

Security and Trust - Newbury Building Society

Clear, professional advice.

Long-term customer who values Newbury's service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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