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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Excellent professional, prompt friendly service

I applied for a further advance on our existing mortgage. I was very pleased with the professional prompt and friendly service from all the NBS staff I dealt with. Everything was explained in full, including the options in mortgage deals and they found the best one for my situation. I would highly recommend them. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 21st January 2022

Easy transition, with no problems.

Everything worked well in the Re-Morgage process. Nice to get a welcome pack when completed. Reviewed on: 13th January 2022

Reply from Newbury Building Society HI - thank you for your feedback and taking the time to leave it - we appreciate it. Response date: 14th January 2022

Both moved existing mortgage and repaid an one part.

We recently moved home so ported one of our mortgage products and paid off another. NBS combine friendly, local F2F access (the Winchester staff know us personally) with named SME contact via the telephone at HQ. We have built a direct relationship with Lisa Wedge over the years but recognise her role has changed but the level of service has not declines as a result. The only inhibitor with the service is that as non-clearing institution transactions can take longer so some people may miss the technology. However, we achieve the correct balance with the personal touch and systems based transactions. Reviewed on: 10th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Lisa and the Winchester team, who will be so pleased to hear them. Response date: 12th January 2022

The team were very helpful and explained everything in simple terms

Overall very good we were told very quickly the extent as to what we could borrow and clearly laid out what the terms were and what we needed to provide for our application. Very pleased with The Newbury Building Society Experience Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 7th January 2022

Wonderful Service - Great Mortgage Options!

In most cases people write reviews if the service has not met their standards or just general issues. We often forget to comment on the things Companies are doing right. I wanted to take a small amount of my time to write a positive review, both about your Company and one of your employees. My Mortgage was coming up for review and I was contacted by Newbury Building Society, specifically the Mortgage Adviser - Rose Hallett. Rose provided fantastic service, listening and understating my needs and spending time going through all my options. I had the Mortgage offer through only a few days later, with an additional email from Rose explaining everything we went through on our call. I don't normally expect these types of processes to be so efficient and easy as I experienced here. I would highly recommend Newbury Building Society to anyone looking for a Mortgage. Thanks again Rose for your outstanding service! Happy Holidays! Adam Salter The whole process was made very easy and I have great confidence Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi Adam, thank you so much for taking the time to leave feedback for us and for your kind comments. We will be sure to share them with Rose who will be so pleased to hear this. Many thanks - we do appreciate it. Response date: 4th January 2022

Good product, service left much to be desired

I was effectively a guarantor for a new mortgage for my son and daughter in law buying a new house. Your product was good and you did reasonably well but I have 2 issues: 1. You repeatedly asked for more details, even when you already had the information. I have bought and sold a number of houses but have never been forced to supply anywhere near the amount and detail of information that you required. 2. You insisted that we had to use a lawyer from your panel of lawyers, despite our preference for someone we knew well and preferred. The lawyer you required was awful. It was a frustrating and very difficult exercise with people whose competence I question and on some occasions did not even have an adequate command of the English language. I had one particularly distressing video meeting, required by you, where you insisted that we should pay for a separate, independent consultation at a cost of £360. This was late, gave us no advice and was purely concerned with getting our signature to confirm that we had taken this 'advice'. It was only of use to you, not us. This was one of the occasions where we concluded that the lawyer did not understand us and we were certainly unable to understand him. This was simply nowhere near the competence expected. Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and would like to explore what happened as this is not the experience we would expect for our members. Please do contact us on marketing @newbury.co.uk and our sales manager will contact you. Response date: 4th January 2022

Great servid

Very happy to have found Newbury Building Society who have dealt with our remortgage in a professional, efficient manner throughout. Reviewed on: 28th December 2021

Reply from Newbury Building Society Many thanks for taking the time to leave feedback for us - we really appreciate it. Response date: 4th January 2022

Brilliant Mortgage provider

The Newbury building society was one of only 2 providers that understood my situation (working as a contractor for less than a year) and gave me a great mortgage that allowed overpayments and a great rate. A few years later I went looking for better rates and once again not only the NBS renewed my contract without any fuss, they also did it with an unbeatable rate. All our interactions with the staff, either face to face, by letter or by phone were brilliant. It is such a great team of people, I could not be happier. Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you! Thanks for both taking the time to leave feedback and for your kind words - we really do appreciate it. Response date: 4th January 2022

Excellent!

Absolutely excellent the service that we received was first rate Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Great service

My branch showed me all of the options and worked well with me to have the best quote for my needs. Reviewed on: 25th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - it's much appreciated. Response date: 4th January 2022

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