Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

View other Newbury Building Society products

4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Visit provider site Read all reviews Write a review

About this product

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1294)

Remortgaging from First Direct Mortgages

A very professional service throughout, with a rapid turnaround of our application, property valuation and confirmation of the 'in principle' offer. In particular, dealt well with repeated errors and misleading information provided by First Direct to provide an accurate mortgage redemption value to Newbury BS. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave your feedback - we appreciate it. Response date: 4th January 2022

Mortgage for the older borrower

Explanations were Clear. Service was thorough and efficient. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Completing My Mortgage

I've just finished paying my mortgage. Newbury Building Society has been very helpful to us and they have programmes that helped us complete our payments early. This is even without the usual penalty that other banks give. We also appreciate the fact that we live in the town where the main office is located so it was so easy to communicate with them if we have any concerns. The staff was so helpful and the bank contacted us regarding the incoming completion of our mortgage. They also advise us on what to do next. Over-all we are so happy that we have NBS as our mortgage provider. Reviewed on: 19th December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to leave feedback. We appreciate it. Response date: 20th December 2021

Extremely happy

I have had a great experience with Newbury, excellent customer service and superb professionalism. Highly recommended Reviewed on: 17th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 17th December 2021

Various unnecessary complications, partly down to NBS conditions on the mortgage

Apart from the excellent service from Eve McDowell (mortgage advisor) the service from NBS was poor. For a relatively small mortgage ( less than 20% of value ) NBS insisted on doing another survey despite an extensive survey having already been done and an additional report by a structural engineer .... which added costs. In addition NBS insisted that I use a solicitor to handle the mortgage. This was expensive and ended up giving me a real headache as the mortgage came with pre-conditions which were completely messed up by my solicitor. Not directly the fault of NBS but the pre-conditions were totally unnecessary in the first place. Reviewed on: 16th December 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we are sorry to hear this and would be pleased to discuss the issues you raise, please do contact us and our Sales Manager will contact you. Response date: 16th December 2021

Efficient and very professional.Painless and very well coordinated.

This is a Building Society that provides human contact and superb service. Reviewed on: 14th December 2021

Reply from Newbury Building Society Hi - thank you very much for your kind words and for taking time to leave feedback. We appreciate it. Response date: 14th December 2021

Real people

My experience as at all times with NBS was excellent. It is good to speak to a real helpful person who was able to guide me effortless through the process. Its is comforting to part of NBS. Reviewed on: 10th December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 10th December 2021

Extending our Mortgage

Newbury could not have been more helpful. We have always found this since we first switched to them. Nothing was too much trouble, all sorted very quickly. Staff could not have been more helpful. I would thoroughly recommend them to anyone. Reviewed on: 10th December 2021

Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to leave feedback - we really appreciate it. Response date: 10th December 2021

Excellent service from start to finish

My main point of contact at the Newbury was endlessly patient, very well informed, and most helpful. My first attempt at a house purchase fell through, but I went back again a year later and received the same helpful service despite COVID-19. I am retired abd was impressed by the options available for a mortgage for someone of my age. Thoroughly recommended. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 6th December 2021

Smooth and faultless

Renewed mortgage hassle free. Great customer service. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we do appreciate it. Response date: 3rd December 2021

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Buckinghamshire Building Society 4.35 from 53 reviews
Mortgages
from Dudley Building Society 4.40 from 128 reviews
Mortgages
from Multi Broker 0.00 from 0 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.87 from 7789 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub