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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

NBS were not offering a Fixed rate mortgage which is very disappointing as I have been a mortgage customer for 5 years. I ended up going to my Bank who helped me with a fixed rate mortgage NBS are not competitive and need to look at this

Very unhappy see earlier comments Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for providing feedback - we are sorry to hear that we were unable to assist you - please do email us your details so that we can investigate your situation. Response date: 3rd December 2021

Very helpful and efficient

Luke was very helpful and quick to respond to all emails. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Luke. Response date: 3rd December 2021

Very helpful

I was very pleased with the service I received. Everything was sorted out very quickly and I am delighted with my mortgage which has gone through with no problems. Reviewed on: 27th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it :-) Response date: 29th November 2021

Remortgage top up

Some extra paperwork required but on the whole it worked well and we were very satisfied with the end result Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 29th November 2021

Great Service

Applied for a mortgage and accepted straight away with 5% deposit Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking time to provide feedback - we appreciate it. Response date: 26th November 2021

Well done Newbury

Newbury provided an excellent service for my family. Just one improvement could be made - when redeeming an existing mortgage for me and then sending me the residuum of the loan, I expected to see a final statement stating total sum offered, fees charged (none = good!) and amount sent to existing mortgage company so I had a financial audit trail. This was sent on request, but it should be standard practice. In my case, the bank payment for my old mortgage came out at the same time as Newbury repaid that mortgage so there was one month's discrepancy - now sorted once I understood the problem. Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking the time to provide this feedback - it is really helpful for us to know how we can improve our processes and communication - we will share this with the mortgage customer service team - we do appreciate it. Response date: 26th November 2021

Effective

The transfer was relatively straightforward Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 30th November 2021

Friendly, helpful service

Friendly from the outset, very helpful Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you - and for taking time to leave feedback. Response date: 30th November 2021

Brilliant

Excellent communication, was always kept in the loop. Wouldn’t have been able to buy my first home without them. Thank you! Reviewed on: 19th November 2021

Reply from Newbury Building Society Congratulations on your first home! Thank you for taking time to provide feedback - we really appreciate it! Response date: 19th November 2021

Applied for a mortgage and all very simple and easy to work through the process

Brilliant customer service and promptly dealt with my mortgage application Reviewed on: 17th November 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 18th November 2021

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