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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Perfection

I was a mortgage advisor for 30 years and Kate was exceptional. Said all the right things to be compliant and was just perfect. Reviewed on: 7th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Kate, who will be so pleased. Response date: 28th February 2023

Very impressed

Just had an excellent product switch interview with kate. Very knowledgeable and easy to understand Reviewed on: 7th July 2022

Reply from Newbury Building Society Hi Gillian - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 8th July 2022

Great service - thank you

Newbury Building Society were a pleasure to deal with from start to finish when applying for a mortgage for our new home. The icing on the cake was the very kind and thoughful 'New Home Suvival Box' of gifts which arrived on the day we completed our purchase. Thank you. Reviewed on: 7th July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th July 2022

Friendly and efficient: accessible by phone

The Society has been helpful from the start, right from before the mortgage was granted. It is always possible to speak to someone competent on the phone. They write sensible letter addressing one's personal situation. Everyone has been friendly. Reviewed on: 5th July 2022

Reply from Newbury Building Society Hi Guy - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 5th July 2022

New lender

Great service and a lovely surprise welcome hamper. Well done Newbury. Reviewed on: 2nd July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 4th July 2022

Recommended by our financial advisor.

Very efficient in organizing the mortgage. Communication throughout has been excellent. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 28th June 2022

Very pleased

Easy to apply for this remortgage over the phone. Very helpful, friendly lady. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th June 2022

Renewal of Mortgage Product

My telephone appointment was friendly, structured and informative. K Tingle gave the impression she really knew her field of expertise, giving me confidence to renew with NBS. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi Dean - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 27th June 2022

Remortgage of my property

I was pleased to find a Building Society willing to give me, a pensioner, a mortgage to help my children onto the property ladder. They were very prompt and helpful. Reviewed on: 27th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 27th June 2022

A company thats cared

From the initial mortgage with the Newbury through to house moves, product changes and interest rates changes they have always provided good service, products and advice. Not a faceless bank. Reviewed on: 23rd June 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. Response date: 27th June 2022

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