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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Ok,

Ok. Every body I have spoke to has been friendly and. Helpful…….. but communication regarding the progress of my application even after it had been agreed. Was poor…. I had to enquire as to what was happening several times…. Even had to replace the signed and witnessed forms as the originals had been “inadvertently “ destroyed !!!!. Reviewed on: 17th November 2021

Reply from Newbury Building Society Hi - we are sorry to hear this - this is not the level of service we expect - please do contact us so that we can review this lapse and how it happened. Apologies for this. Response date: 18th November 2021

Best rate for new mortgage

We already had a mortgage with NBS, we had been happy with their service previously and were glad that when searching for a new mortgage, NBS came up with the best rate. We did not hesitate to go with NBS again. Professional and very helpful staff, they explained everything and always had time for my questions. Very happy and would definitely recommend to others. Reviewed on: 16th November 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we really do appreciate it. Response date: 16th November 2021

Speedy and efficient process well managed by polite and helpful staff. Excellent service.

We applied for an additional loan further to our current mortgage. It was arranged by telephone and email and the whole process from application to the finance being transferred took only 3 weeks. The staff to whom I spoke on the telephone calls were very polite and efficient and the paperwork was easy to complete and to understand. The whole experience was problem-free and I think that the staff at the Newbury Building Society should be congratulated on their operational excellence. Reviewed on: 13th November 2021

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we share these comments with our colleagues who will be so pleased to hear then - thank you. Response date: 15th November 2021

New Mortgage Application

We selected Newbury B.S. because the apply a flexible approach to lending. They were willing to accommodate our specific requirement of having a dual mortgage but a single ownership Reviewed on: 13th November 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 15th November 2021

Straight forward and easy application

We already had a mortgage with Newbury Building Society and we applied to transfer it to our new property. The transaction could not be simultaneous and there is likely to be a difference of four weeks. We have been charged An early redemption fee which is apparently not refundable. Why couldn’t’ the existing mortgage just be continued if the monthly interest was paid.? Reviewed on: 13th November 2021

Reply from Newbury Building Society Hi - if you can contact us we can look into your circumstances for you - please email marketing @newbury.co.uk Response date: 15th November 2021

Excellent service from all staff

The mortgage process was made extremely easy. Very Impressed Reviewed on: 12th November 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 15th November 2021

Fast, efficient and a great deal!

Even though we are an existing customer, we were really pleased with the mortgage advisor and the products recommended. Communication was excellent at every stage and the turnaround time was quite fast overall. We are very happy with the whole experience and can highly recommend the NBS. Reviewed on: 12th November 2021

Reply from Newbury Building Society Hi Colin, thank you for taking time to leave feedback - we do appreciate it. Response date: 12th November 2021

Personal service

My financial advisor identified Newbury as a potential lender for an interest only mortgage for me. Effortless process, great communication and a personal service. Thank you Newbury. Reviewed on: 6th November 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking time to leave feedback. We appreciate it. Response date: 8th November 2021

5th time of using NBS

As always expert service from Eve McDowell, our 5th transaction. Reviewed on: 5th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it and Eve will be so pleased to hear this. Response date: 5th November 2021

Excellent customer service, very helpful and efficient.

Got a a phone call and email to say we needed to change our Mortgage Product and it will save us money too which was nice to hear. All sorted fast and efficiently, everything explained thoroughly. It’s good to deal with a local Building Society that we can easily contact or visit if we have any problems too. Reviewed on: 5th November 2021

Reply from Newbury Building Society Hi - thank you so much for taking time to leave feedback and for your kind words. We appreciate it. Response date: 5th November 2021

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