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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

We All Like A Happy Ending

We wanted to increase and extend our existing mortgage following an IHT review. The initial answer to the question was YES IN PRINCIPAL, so great start. Then came the forms, followed by more forms. Not that complicated with hindsight but persistent and full of jargon. Why abbreviate when you are writing to Joe Public? Tell us what you need to know in plain language without cloaking! That gripe over, we were well supported generally and once the ‘I’s and ‘t’s were sorted everything was completed in good time, leading to a happy ending! Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th March 2022

Easy to deal with Excellent service

The call centre was easy to deal with and provided clear instructions and paperwork. All went very well. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th March 2022

Professional yet friendly service

Fabulous customer service from the professional yet friendly agent I dealt with. Her product knowledge was exceptional & was made to feel like a truly valued customer. Although did have to chase a few weeks later as hadn’t received documents that were promised but really wasn’t an issue. Would definitely recommend the Newbury to friends or family & would consider using again in the future. Well done guys. Reviewed on: 26th February 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback for us - we really do appreciate it. Response date: 27th February 2022

Easy re-mortgage

Very straightforward process to re-mortgage, particularly when compared with another big high street lender who messed up my initial application. I've re-mortgaged a number of times over the years and this was one of the most straightforward ones that I remember. Reviewed on: 25th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 27th February 2022

New mortgage

We went through a mortgage brokers but it was quite straightforward & went smoothly Reviewed on: 25th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback and welcome to the Newbury! Response date: 27th February 2022

Excellent Customer Service

Our mortgage was coming to an end. Newbury have been excellent, keeping in contact as they said they would and provided all the information needed to remortgage with them taking this worry away from us. Wish we had found them earlier. Reviewed on: 25th February 2022

Reply from Newbury Building Society Thank you - feedback like this really makes our week! Many thanks Response date: 27th February 2022

Friendly and helpful

Always friendly and helpful no matter what the problem Reviewed on: 24th February 2022

First Time Buyer

Excellent communication, little hamper delivered on Saturday of completion - really gone the extra mile! Reviewed on: 20th February 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 21st February 2022

Re mortgage to free up equity

Very pleased. Smooth service and quick turn around. Thanks Reviewed on: 20th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really do appreciate it. Response date: 21st February 2022

Above The Rest

I jump for joy when an enquiry means I can use the Newbury Building Society. Intelligent, sensible underwriting and swift processing Reviewed on: 18th February 2022

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