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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1342 reviews)

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4.79

Based on 1,342 reviews, last reviewed 4th Jan 2026

10% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1342)

Review of the Newbury Building Society, Mortgages:

A great small building society

NBS is a great small old fashioned building society with a flexible approach to lending. Our family have 3 mortgages -- personal and business loans. We have also found the service to be friendly and competent and the outcomes excellent. Would highly recommend Reviewed on: 4th January 2018

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

Common sense approach to lending.

Common sense approach to lending. Helped me place a tricky case for a client, prompt review of all documents and issuing of the offer. Great service and excellenet outcome for the client. Really helpful BDM. Reviewed on: 6th February 2025

Reply from Newbury Building Society Hi Sam, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2025

Great customer service!

Great customer service! Excellent rate for first time buyers, look forward to remortgaging in the future Reviewed on: 28th January 2025

Reply from Newbury Building Society Thank you for taking time to provide feedback Dean, we appreciate it! Response date: 31st January 2025

Remortgaging to Newbury was a Great Choice

We were remortgaging to Newbury from another lender via a broker, but the interactions we had with Newbury BS staff was excellent throughout the process. We were always kept up to date with things and Newbury did things quickly, providing clear information all along the way. Reviewed on: 27th January 2025

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. Response date: 31st January 2025

Remortgage

I received my telephone appointment with Angela Burton from your Newbury branch and she was extremely helpful and explained all products clearly. She even managed to find a better rate of interest after the appointment and called me back to inform me. Reviewed on: 24th January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Angela, who will be so pleased to read them. Response date: 31st January 2025

We needed an advance to finish our renovation projec...

We needed an advance to finish our renovation project given unforeseen building issues. Reviewed on: 23rd January 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 31st January 2025

Staff at the building society responded quickly.

Staff at the building society responded quickly and helpfully throughout the entire process. We were working within strict time constraints on the purchase of a property and staff kept us fully informed of progress at all stages which took the pressure off from what can be a stressful experience when it is not something you do every day. Reviewed on: 17th January 2025

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st January 2025

10/10 Experience

As a broker who has not used you much, i found the system a little difficult at first, but the service & the team, REALLY went the extra mile to help me and my client get the case approved - Very impressed Reviewed on: 14th January 2025

Reply from Newbury Building Society Thank you for taking time to leave feedback Ashley, we really do appreciate it and the team will be really pleased to read your comments. Thanks Response date: 15th January 2025

Really helpful and informative.

Kayleigh was really helpful and informative, made me feel like a valued customer and wanted to do what was best for my situation. Reviewed on: 14th January 2025

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Kayleigh, who will be so pleased to hear them. Response date: 16th January 2025

First time buyers

As first time buyers purchasing a shared ownership home the process felt quite daunting. Thankfully the team made everything easy! The paperwork was straightforward and didn’t feel jargon-y. We had swift responses via email and phone for any of our queries. Reviewed on: 13th January 2025

Reply from Newbury Building Society Thank you Ellie, for taking the time to leave feedback - we do appreciate it! An congrats on buying your first home! Response date: 14th January 2025

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