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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

Aid to savings account selection

Attended an appointment at the Basingstoke branch to discuss opening savings account. Staff were extremely pleasant and explained in great detail the possible options and relevant information to allow me to make an educated choice. Reviewed on: 26th April 2024

Reply from Newbury Building Society Thank you Peter for taking time to leave feedback and for your kind words. We will share your comments with our colleagues in Basingstoke, who will be so pleased to read them. Response date: 26th April 2024

Lady I spoke with was very understanding and spoke t...

Lady I spoke with was very understanding and spoke to me in 'a language I could understand' and not in an intimidating way. Very patient. Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for your kind words and taking the time to leave feedback. We appreciate it. Response date: 26th April 2024

new account set up

good explanation about the different accounts available what i needed to open account, I made an appointment so I knew what information to bring with me to facilitate the account opening. I had time to prepare for appointment I could compare accounts Reviewed on: 26th April 2024

Reply from Newbury Building Society Many thanks for taking the time to leave feedback - we do appreciate it. Response date: 26th April 2024

A very pleasing experience

I visited Hungerford branch to move some money from an existing account to 2 new accounts. Chloe was excellent, she was friendly, helpful, knowledgeable and professional. Everything was made easy and I would definitely recommend the newbury and in particular the Hungerford branch for excellent customer service and great savings rates. Reviewed on: 26th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will be sure to share your comments with Chloe, who will be so pleased to read them. Response date: 26th April 2024

Welcoming and local

Very friendly, welcoming staff, if very slightly overfamiliar. Knowledgeable about products and introduced me to brand new savings account that had just been announced that day. Reviewed on: 25th April 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 26th April 2024

Excellent service

Lots of questions answered. A very efficient service. Wonderful staff Reviewed on: 23rd April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Norah, we do appreciate it. Response date: 24th April 2024

Friendly and useful assistance in branch

I received friendly and useful assistance from the branch member to open a cash ISA, and transfer sums from my other accounts into it. Reviewed on: 19th April 2024

Reply from Newbury Building Society Hi Graham - we appreciate the time taken to leave us a review, thank you. Response date: 22nd April 2024

The adviser that dealt with me was very well informe...

The adviser that dealt with me was very well informed and explained fully all the options. Reviewed on: 19th April 2024

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd April 2024

Good value for money especially for British expats

Good value for money especially for British expats Reviewed on: 14th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 15th April 2024

The adviser was extremely helpful, and helped us mak...

The adviser was extremely helpful, and helped us make he right decision. Reviewed on: 12th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 15th April 2024

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