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Newbury Building Society: Savings reviews

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4.88
Based on 8,682 reviews, last reviewed 21st Mar 2026
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

So pleased to have been introduced to Newbury B/S by... So pleased to have been introduced to Newbury B/S by a friend, customer care is exceptional, Reviewed on: 21st March 2026
Jeffrey W's avatar
Jeffrey W

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026
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Matt
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8682)

In branch service review

5
All very good. Staff really helpful, pleasant and efficient. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

4
Better online services needed. Good customer service face-to-face, very friendly. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. We are working on improving our online services all the time, please let us know how we can be of help with this. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
I was grateful to be given an appointment at such short notice. I was able to open an ISA quickly and with confidence. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
All staff are excellent. The new style branch (after many visits) is too sterile. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for your feedback - we do appreicate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
All of the staff were most helpful. Again, I had to ask for a calendar. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, I hope you have a calendar now? Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Knowledgeable staff, friendly and welcoming. Personable service (not online!). Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Very knowledgeable, they explain everything well. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Very thorough explanation of account details. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Face-to-face appointments are helpful. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024
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Newbury Building Society

In branch service review

5
Very impressed with Newbury Building Society; Adam was very helpful, knowledgeable and efficient. Really pleased with the service. Reviewed on: 28th March 2024
Verified Member's avatar
Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it and will share your comments with Adam, who will be pleased to read them. Response date: 2nd April 2024
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Newbury Building Society

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