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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8790 reviews)

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4.89

Based on 8,790 reviews, last reviewed 5th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent experience Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, wh... Read more Reviewed on: 5th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8790)

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL...

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL DONT KNOW HOW TOCHECK IF I HAVE AN ACCOUNT OR NOT AND HOW DO I USE IT? Reviewed on: 2nd February 2024

Reply from Newbury Building Society Hi Garry, thanks for leaving feedback, if you would like our customer service team to contact you and assist, we would be happy please email us on marketing @newbury.co.uk Response date: 5th February 2024

Our appointment was on time and options available we...

Our appointment was on time and options available were given. We were able to complete our request with full knowledge of the account we opened. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Harry, we appreicate it. Response date: 5th February 2024

Nice building society to be with

It was nice to see a product for those that don't live in the local area. I prefer building societies to banks, so always strive to be a member where I can. Now as a member I will be eligible for some of there high rate products in future. Only down side is they don't have any regular savers currently, which are quite motivating to save for. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, it's really helpful and we will share your comments with our Sales Manager, re products for future consideration. Response date: 5th February 2024

Excellent customer service.

Excellent customer service. Staff are friendly and knowledgeable and helpful. And opening a savings account online couldn’t have been more straightforward. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 5th February 2024

Check everything they tell you - and chase.

At end of November 2023 I asked NBS to do an ISA transfer of £20k to Lloyds bank this was done on-line from Lloyds branch. By mid-DEc nothing had happened so we went to see Lloyds again and this time completed a form, which was emailed to Denise Wright. I asked for a photocopy of the form. On 22/1/24 we visited NBS again as you still claimed to have not received the transfer request and left you a copy of the transfer form. This worked and on 29/1/24 the money was transferred! Time was of the essence because the money was for a very good fixed ISA offer from Lloyds that was later withdrawn. During December and January we contacted Lloyds and yourselves (Zac Baker) several times but, NOBODY WOULD TAKE OWNERSHIP OF THE PROBLEM and I doubt if the transfer would ever have happened if I had not retained a copy of the transfer form and passed to you. Amazingly I received a letter from Alex Henry to confirm the transfer had taken place on the 31/1/24 BUT the letter went onto say that the ISA is now closed. Why? It still has £12k in it! I phoned you immediately and received an apology with a promise of a new letter being sent out. Reviewed on: 1st February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback David, our Customer Service Manager will be in touch to discuss your experience. Response date: 6th February 2024

Newbury Building Society Branch Review

Very friendly advice and help from Sara last week, sorted account and helped with making a transfer. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Newbury Building Society Branch Review

It is the only bank in Wokingham. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Newbury Building Society Branch Review

Very friendly staff - good knowledge of products and always helpful. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Newbury Building Society Branch Review

As always, very friendly and welcoming with helpful advice. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Newbury Building Society Branch Review

Laura in Wokingham was very helpful and the process was effortless. Reviewed on: 31st January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 7th February 2024

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Newbury Building Society: Savings reviews

17% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8790)

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL...

Our appointment was on time and options available we...

Nice building society to be with

Excellent customer service.

Check everything they tell you - and chase.

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

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