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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8729 reviews)

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4.88

Based on 8,729 reviews, last reviewed 18th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Setting up a transfer from Lloyds Bank The lady we spoke to was very good. She explained everything and made our transfer very easy. We now have several accounts with Newbury BS. Reviewed on: 18th May 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8729)

Excellent service

Found opening a new account very easy. Staff were quick and efficient Reviewed on: 14th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th November 2023

Professional service

We went into Basingstoke branch to open 2 new senior accounts, the process was excellent from being met on time to leaving Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Basingstoke team, who will be so pleased to hear them. Response date: 13th November 2023

Easier and quicker than expected

Opening the account was easier and quicker than expected including electronic identity checking. The person "serving" me was friendly and helpful. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 13th November 2023

Transfer of existing savings to bond more complicated than anticipated

Transferring existing savings to bond - needed two visits to the society including having time off work to attend an appointment Reviewed on: 10th November 2023

Reply from Newbury Building Society HI - we are sorry to read that the process was complicated, we are aiming to improve processes all the time and would be interested to hear more from you - please do email us marketing @newbury.co.uk and someone will be able to contact you to identify how was can make this slicker where we can. Response date: 16th November 2023

Customer service

In Branch customer service is like everywhere used to be years ago - very refreshing. Reviewed on: 10th November 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th November 2023

Fixed rate bond

Was quite easy to open but could not do it online. Reviewed on: 7th November 2023

Reply from Newbury Building Society Thank you for letting us know about this problem - we have since rectified this and hope that this will help in the future. Response date: 16th November 2023

Wonderful personal services

After our experience from another banking company, we found a completely different & helpful attitude with a person who actually cared about us as people and not just a number. Ken's was help and uncomplicated. He expressed everything in layman's terms without using lots of jargon, which we greatly appreciated. He when through all the T&Cs and anything we didn't understand he explained to use. Great customer service skills. Reviewed on: 6th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and kind words, we do appreciate it and will share your comments with Ken, who will be so pleased to read them. Response date: 7th November 2023

Great customer service and product

I opened a fixed rate bond, which is a competitive product. Very helpful service over the phone from Justine Ransom in the Wokingham Branch. Efficient and smooth. Reviewed on: 4th November 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and for your kind words, we will share them with the Wokingham team and Justine, who will be so pleased to read them. Response date: 7th November 2023

Very satisfied with the product and service

We dealt with Justine Ransom at the Wokingham branch over the phone. She was friendly, efficient and helpful. Very happy to be a saver with you. Reviewed on: 4th November 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and for your kind words, we will share your comments with Justine, who will be so pleased to read them. Response date: 7th November 2023

Local & friendly

Staff were helpful, friendly and knowledgable. Dealt with our application swiftly and efficiently. It’s very satisfying to deal with a local company. Reviewed on: 4th November 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreicate it. Response date: 7th November 2023

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