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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8753 reviews)

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4.90

Based on 8,753 reviews, last reviewed 3rd Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8753)

Existing members account

Alice was very helpful and efficient all went well x Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 9th June 2023

Excellent service. efficient and friendly staff; a joy to do business with.

The staff member went through the details of the new EMA Bond (31st July 2025), explained the impact of interest only being added at the account maturity date and made sure I was fully aware of the Ts & Cs. The branch staff in Winchester are always friendly, efficient and fully competent. I have no hesitation in recommending Newbury Building Society to friends and colleagues. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our colleagues in the Winchester branch, who will be so pleased to hear them. Response date: 9th June 2023

New account

Informative and easy to understand explaination of how the account works Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th June 2023

Opening a fixed rate bond

All explained clearly by Rachel Hackett transferring funds from EMA a/c to bond. Unlike some banks Newbury BS operates a fair for savers and those with a mortgage. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 9th June 2023

Opening a new EMA Bond

Although I had difficulties trying to open the account on line I was pleased with the professional assistance I had opening the account in the Branch Office. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 9th June 2023

Excellent service

Daisy was so helpful and polite in dealing with 2 senior citizens and explained everything we needed to know. Reviewed on: 9th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 9th June 2023

Opening up a ISA

My financial advisor had suggested that I put some of my cash savings into an ISA. I visited my Basingstoke branch and they helped me open my new account in a very helpful manner. Reviewed on: 8th June 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 9th June 2023

Customer service

Newbury building society based in Thatcham have excellent customer service and are willing to answer any questions. And they always greet you with a warm welcome excellent staff service and very professional Reviewed on: 7th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Thatcham branch, who will be so pleased to hear them. Response date: 7th June 2023

Applying for EMA bond

The information Stacy gave me was clear and informative. Stacy ensured that I understood what I was agreeing to and I was especially pleased that I was asked if I would still have access to sufficient funds in case of emergency, if I was to lock my money up in the bond Reviewed on: 5th June 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 6th June 2023

very friendly and efficient

The lady that own my account was friendly and efficient. Reviewed on: 2nd June 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 5th June 2023

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