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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8691 reviews)

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4.88

Based on 8,691 reviews, last reviewed 17th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just bought new isa product had a great experience a... Just bought new isa product had a great experience also had help with older products Reviewed on: 17th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8691)

Great interest rates for loyal customers

Love that NBS increases interest rates on savings regular to reflect latest changes so you can leave your funds in one place. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2023

Back office delays

Has taken six weeks to open and transfer an ISA due to NBS back office failures. Confusion as to whether NBS have funds or not. Have had to contact original ISA provider to resend information originally sent five weeks previously. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have experienced delays - we will review what happened here, please do contact us so that we can understand what went wrong. Response date: 10th March 2023

Qpening a new account

Super Efficient , Quick and Straight foreward Reviewed on: 8th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th March 2023

Slow to open account

Took a week to fully open the account. Confusing instructions regarding the need for a verfication code. My account was visible from day one despite the instruction 'If you are unable to see your savings accounts, this is because you have not yet entered your verification code. This is the final security check before you can manage your accounts and personal information online.' I tried twice to transfer money in and each time it was returned. However they did respond quickly when I messaged them about the problem, and their interest rates are competitive. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback. We will be taking your feedback and reviewing instructions to make the process clearer and apologise for the delay in this. Response date: 8th March 2023

To understand the process for saving in an ISA

Isobel was very helpful. Explained everything well and reassured me on some aspects. Reviewed on: 6th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Isobel, who will be so pleased to hear them. Response date: 6th March 2023

Great service

Saving with NBS could not be easier. Staff are so informative, I know exactly what to expect with the pathway I have chosen and how much to save each year and interest I can expect. Staff are friendly and make the process so easy. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 6th March 2023

Always friendly and helpful advice

I have recently transferred my ISA from a High street Bank to the Newbury Building Society. At the same time, I opened a Welcome to Newbury savings account. My initial enquiries and scheduled meeting went well. It was a good process. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 6th March 2023

Far ...FAR!!... too slow to open savings account

It eventually took almost three weeks to open a simple savings account. During that time there was confusing email confirmations from you which led me to believe the account was open, but when I tried to transfer money into the account (using the details YOU provided) the money was returned, as the account did not exist (or was not fully opened?). I then had problems with online access being blocked (twice). The first time I was told it would be sorted and I would be notified (I assumed) the same day. Two days later, and still no access, I had to chase you for a resolution. I then discovered that the password is case sensitive (as they always are) but also the security word was case sensitive (this is very unusual and should be clearly stated at the login screen). I originally applied for the account on 6 February and received a letter confirming the account was open on 1st March. During this time, I was not prepared to wait any longer and opened a savings account with another bank. This was completed, and money showing on that account, within 16 hours (start to finish). I don’t want to hear about the difficulties you have with your 'manual' account handling process. This should be your concern and it should NEVER affect your customers. I suggest you fix it or lose more customers! Conclusion, I have placed £49,500 into a savings account with another bank and only £500 (i.e., the minimum) with you - NOT GOOD!! I wanted to support my local building society, but have serious concerns now. Reviewed on: 4th March 2023

Reply from Newbury Building Society We are sorry to hear about this, this is not the experience we aim to provide and would like to contact you - please email marketing @newbury.co.uk so that we can make contact. Many thanks for taking time to provide this feedback. Response date: 6th March 2023

Excellent service

Subashni was very helpful & knowledgeable, & a pleasure to deal with. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Subashni, would will be so pleased to hear them. Response date: 6th March 2023

Quick, professional and pleasant

Having come across Newbury BS online, I phoned the Abingdon branch to enquire about opening two savings accounts. An appointment was arranged quickly. The branch itself was welcoming and well maintained with an office for the required privacy to open an account. My consultant (Samantha) was friendly and competent. I knew which accounts I wanted to open, and the process was easy. I was very impressed that all documents were sent to my home address within 24 hours. I hold accounts with a variety of building societies. Based on my own experience with Newbury, I have already recommended opening an account to my husband. It is reassuring to encounter competence and efficiency in an industry where this has become rare. Thanks you! Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 6th March 2023

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