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Newbury Building Society: Savings reviews

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

7%

1%

0%

0%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Newbury Building Society Savings reviews (8794)

Easy to set up my new account

5

I set up my account online. It was just a few minutes to perform each step. Within about a day or two I was up and running! Reviewed on: 24th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th March 2023

Excellent service

5

Super helpful and friendly staff, who opened the new account quickly and efficiently. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. Response date: 24th March 2023

Great service

5

I recently opened savings accounts at my local branch and the manager was very helpful and friendly and explained my best options Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. Response date: 24th March 2023

Excellent service, very helpful

5

We needed to close two executor accounts and re distribute funds. This was done face to face by appointment in branch. Everything was well organised, and transactions carried out with little fuss or bother. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreicate it. Response date: 24th March 2023

Excellent visit to Newbury branch.

5

Excellent, knowledgeable, friendly face to face customer service in the Newbury branch. Polite and helpful staff. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. Response date: 24th March 2023

Excellent professional service

5

We popped into the branch and was seen by staff immediately even though the branch was busy. Hazel was excellent in explaining everything we needed to know and was very professional. A friendly member of staff who I am sure is an asset to the branch. Thank you for an excellent experience. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We will be sure to share your kind comments with Hazel, who will be so pleased to hear them. Response date: 24th March 2023

Helpful and informative

5

all went ahead as planned with a satisfactory outcome Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. Response date: 24th March 2023

New Accounts

5

Very happy that we were seen without an appointment. Hazel answered all our questions in a professional manner. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. We will be sure to share your comments with Hazel, who will be so pleased to hear them. Response date: 24th March 2023

Excellent

5

Very helpful and informative and reassured us of the choice we had made jointly then advising on additional savings plan Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreicate it. Response date: 24th March 2023

Great service

5

Staff very friendly and helpful. Really easy to set up. Reviewed on: 24th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th March 2023

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