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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Slow again with messgaes

Account opened & funded in reasonable time, problem with entering details via online application form resolved quickly but still waiting for confirmation message promised a week ago 3/3/23 Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry there is a delay in responses - please do contact us at marketing @newbury.co.uk and we will investigate this. Response date: 10th March 2023

New savings account

Had a difficult start, the account got locked even before it was up and running, and it took several phone calls to get it unlocked, , could have been a far easier process, room for vast improvements Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry to hear there were issues and would like to understand what happened to ensure we can improve this. Please do email us at marketing @newbury.co.uk Response date: 10th March 2023

The lady was very helpful

She was very thorough and met all my needs. Reviewed on: 10th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we appreciate it. Response date: 10th March 2023

Great interest rates for loyal customers

Love that NBS increases interest rates on savings regular to reflect latest changes so you can leave your funds in one place. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2023

Back office delays

Has taken six weeks to open and transfer an ISA due to NBS back office failures. Confusion as to whether NBS have funds or not. Have had to contact original ISA provider to resend information originally sent five weeks previously. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have experienced delays - we will review what happened here, please do contact us so that we can understand what went wrong. Response date: 10th March 2023

Qpening a new account

Super Efficient , Quick and Straight foreward Reviewed on: 8th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th March 2023

Slow to open account

Took a week to fully open the account. Confusing instructions regarding the need for a verfication code. My account was visible from day one despite the instruction 'If you are unable to see your savings accounts, this is because you have not yet entered your verification code. This is the final security check before you can manage your accounts and personal information online.' I tried twice to transfer money in and each time it was returned. However they did respond quickly when I messaged them about the problem, and their interest rates are competitive. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback. We will be taking your feedback and reviewing instructions to make the process clearer and apologise for the delay in this. Response date: 8th March 2023

To understand the process for saving in an ISA

Isobel was very helpful. Explained everything well and reassured me on some aspects. Reviewed on: 6th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Isobel, who will be so pleased to hear them. Response date: 6th March 2023

Great service

Saving with NBS could not be easier. Staff are so informative, I know exactly what to expect with the pathway I have chosen and how much to save each year and interest I can expect. Staff are friendly and make the process so easy. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 6th March 2023

Always friendly and helpful advice

I have recently transferred my ISA from a High street Bank to the Newbury Building Society. At the same time, I opened a Welcome to Newbury savings account. My initial enquiries and scheduled meeting went well. It was a good process. Reviewed on: 4th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 6th March 2023

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