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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Far ...FAR!!... too slow to open savings account

It eventually took almost three weeks to open a simple savings account. During that time there was confusing email confirmations from you which led me to believe the account was open, but when I tried to transfer money into the account (using the details YOU provided) the money was returned, as the account did not exist (or was not fully opened?). I then had problems with online access being blocked (twice). The first time I was told it would be sorted and I would be notified (I assumed) the same day. Two days later, and still no access, I had to chase you for a resolution. I then discovered that the password is case sensitive (as they always are) but also the security word was case sensitive (this is very unusual and should be clearly stated at the login screen). I originally applied for the account on 6 February and received a letter confirming the account was open on 1st March. During this time, I was not prepared to wait any longer and opened a savings account with another bank. This was completed, and money showing on that account, within 16 hours (start to finish). I don’t want to hear about the difficulties you have with your 'manual' account handling process. This should be your concern and it should NEVER affect your customers. I suggest you fix it or lose more customers! Conclusion, I have placed £49,500 into a savings account with another bank and only £500 (i.e., the minimum) with you - NOT GOOD!! I wanted to support my local building society, but have serious concerns now. Reviewed on: 4th March 2023

Reply from Newbury Building Society We are sorry to hear about this, this is not the experience we aim to provide and would like to contact you - please email marketing @newbury.co.uk so that we can make contact. Many thanks for taking time to provide this feedback. Response date: 6th March 2023

Excellent service

Subashni was very helpful & knowledgeable, & a pleasure to deal with. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Subashni, would will be so pleased to hear them. Response date: 6th March 2023

Quick, professional and pleasant

Having come across Newbury BS online, I phoned the Abingdon branch to enquire about opening two savings accounts. An appointment was arranged quickly. The branch itself was welcoming and well maintained with an office for the required privacy to open an account. My consultant (Samantha) was friendly and competent. I knew which accounts I wanted to open, and the process was easy. I was very impressed that all documents were sent to my home address within 24 hours. I hold accounts with a variety of building societies. Based on my own experience with Newbury, I have already recommended opening an account to my husband. It is reassuring to encounter competence and efficiency in an industry where this has become rare. Thanks you! Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 6th March 2023

Very helpful assistant

I had not made an appointment to open a new account but the staff in Winchester could not have been more helpful. The account was opened within 15 minutes with no problems at all. Brilliantly service. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Winchester branch, who will be so pleased to hear them. Response date: 6th March 2023

A demanding interview, as it has to be

Opening an account is a slow process these days, but Mrs. James did her best to keep things flowing in spite of a few interruptions. The interrogation was markedly less aggressive than the grilling I endured at Lloyds recently. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be pleased to hear them. Response date: 3rd March 2023

helpful and informative

Your customer advisor was welcoming, helpful and informative. Ran through all the options and made heklpful suggestions Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd March 2023

Opening a new account was so easy

We opened a new Senior Saver Account and it was so easy to do online. The interest rate is very good for an instant access account. I like having a branch nearby if I prefer to visit rather than use the online service. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd March 2023

Opening new account

Did this online, was a bit of a long drawn out procedure, took 2 or 3 weeks before I could pay money in, several phone calls, trip to local branch, but got there in end, was worth it for good interest rate ( senior saver) Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 3rd March 2023

Child account opening

Great customer service, friendly and helpful. Glad we chose to open a child account with you. Reviewed on: 2nd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 2nd March 2023

Great customer service

I've recently opened two savings accounts as a totally new customer and it was great to be able to speak to someone in person for advice and guidance. Other banks have directed me to "internet only" savings accounts. I like the personal touch. Reviewed on: 1st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 1st March 2023

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Newbury Building Society: Savings reviews

19% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8794)

Far ...FAR!!... too slow to open savings account

Excellent service

Quick, professional and pleasant

Very helpful assistant

A demanding interview, as it has to be

helpful and informative

Opening a new account was so easy

Opening new account

Child account opening

Great customer service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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