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Newbury Building Society: Savings reviews

4.90
Based on 8,752 reviews, last reviewed 26th Jun 2026
54% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026
Isabel Macfall's avatar
Isabel Macfall

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
Jean B's avatar
Jean B

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Very helpful

5
All the staff were very helpful,courteous and professional.Samantha took her time to explain and help me choose the best option for my savings.There was a definite feeling that everyone was happy in their work and a real friendly atmosphere in the building, which was clean ,neat and tidy,credit to all. Reviewed on: 23rd February 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 24th February 2023
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Newbury Building Society

Amazing local Building Society

5
Staff are friendly, knowledgeable and extremely helpful. Reviewed on: 22nd February 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 22nd February 2023
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Newbury Building Society

Easy new savings process

5
A good interest rate and straight forward process to open a savings account and then fund the account. All done on-line. Reviewed on: 22nd February 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd February 2023
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Newbury Building Society

Very good customer experience

4
I have saved with the society for 60 years, also having mortgages over that time. The savings rates are competitive, with helpful staff and a useful online system, which enables me to use the society, even though I now live many miles from Newbury. Truly a good mutual society, still relevant in the modern world of finance. Reviewed on: 21st February 2023
Reply from Newbury Building Society Hi Graham, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 21st February 2023
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Newbury Building Society

Opening accounts

5
Very good service quick and efficient Reviewed on: 21st February 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 21st February 2023
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Newbury Building Society

Helpful, efficient and kind

5
They set up the accounts so quickly and helped to entertain my twin babies. Thank you so much!! Reviewed on: 21st February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. We can add children's entertainment to our services! Response date: 21st February 2023
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Newbury Building Society

Fast service

5
My experience very good and satisfying Reviewed on: 20th February 2023
Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 21st February 2023
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Newbury Building Society

complicated

2
I found it very complicated to open an account. It took two phone calls, one promising to call back, who didn't, to get information .A promised letter did not arrive and I was on the point of giving up. The account number seemed very suspicious to my bank, which necessitated another phone call .I have never found it so difficult to open an account. Reviewed on: 20th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback Brenda - we are sorry to hear that the process has been frustrating for you and we will be taking your comments seriously and review your experience. Please do contact us so that we can review this as this is not the experience we would wish any of our customers to have. Response date: 20th February 2023
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Newbury Building Society

NEW CUSTOMER GOOD FRIENDLY SERVICE

5
NO PROBLEMS ACCOUNT OPENED STRAIT AWAY Reviewed on: 20th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023
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Newbury Building Society

Simple to do

5
Opening of my new savings account was simple on line I am sure it helped already having account with Nbs. Easy instructions to follow. Reviewed on: 19th February 2023
Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023
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Newbury Building Society

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