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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,752 reviews, last reviewed 26th Jun 2026

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Amazing service

Paula was so helpful and patient, explaining the benefits of each account and helping me to choose the best accounts for me! I would highly recommend NBS. Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 20th February 2023

Great Service

All Information supplied and everything made easy Reviewed on: 18th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 20th February 2023

Opening new account

Friendly quick service, however can't understand why i needed an interview to oprn an EMA. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 20th February 2023

Excellent interest rate, bit complicated paying money in

Excellent interest rate but had some difficluties paying money in with the two different account numbers - sucedded on the 2nd attempt. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we will look at the instructions to make this clearer. Response date: 20th February 2023

Long Drawn-Out Process

Having looked at "This Is Money" I was attracted by the interest rate and general description of this savings account. However it took around 2 weeks, trying to speak to a person instead of online Q & A's before I finally managed to open an account. At one point I found the money I had transferred from my bank account had been returned with no explanation! Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we apologise for the wait you experienced and we have been working hard to reduce these delays during a time of volume applications. We will look into you not having received notifications and what happened - please do contact us at marketing @newbury.co.uk as we would like to understand where we can improve. Response date: 20th February 2023

new isa account

very smooth process in basingstoke branch Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

A professional and most satisfactory experience.bled, covered all aspects with clear explanations .

Helpful at all stages, from booking an appointment to useful advice on parking for disabled , and covered all aspects of the financial business with professional and experienced expertise. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 17th February 2023

18 Days Later and Still Waiting for Account Verification Code!!

I wanted to open a new savings account online 18 days ago, assuming an online account would be very quick to set up. Firstly there were problems trying to set the account up as there was a 'glitch' on the system apparently. Secondly it took 14 days before being able to pay money into the account, even though promised on 3 separate occasions that it would 'be sorted by close of business tomorrow'!! It's now 18 days later and the account is still not finalised as still waiting to receive the required verification code and Welcome Letter, meaning that I cannot withdraw any of the money deposited!! Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have had this delay and understand your frustration, we would like to contact you directly to discuss this - please email marketing @newbury.co.uk so that we can make contact. Many thanks Response date: 17th February 2023

A successful visit to the Thatcham branch of NBS

John had a wonderful manner, listening and then suggesting things in a non-pushy way. He was knowledgeable and able to implement what I required. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words, we appreciate it and we will share your comments with John, who will be so pleased to hear them. Response date: 17th February 2023

Slow to answer messages

Very pleased with account I applied for. But very slow to get set up online with nominated account for payments/deposits. Messages not answered promptly, had to message a second time when no reply within a week. Took 3 weeks in all to get the account fully up & running. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, we are sorry for recent delays in service responses, we have experienced very high volumes of enquiries and account openings. We have made changes to shorten response times during busy periods and keep members updated. Thank you again as it helps to know where we can make improvements. Response date: 17th February 2023

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