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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Quick and easy

Rob was very good and explained things in detail….very impressed Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. We will be sure to share your comments with Rob, who will be so pleased to hear them. Response date: 24th February 2023

Open 4 new savings accounts and clarify the operation of one opened online

Outstanding. It was refreshing to find a good 'old-fashioned' face to face personal service which was delivered superbly. Online facilities are available but there is a distinct line between these and the branch. This is laudable (unlike banks who try to push you into online services whether you want them or not) and what is more, the branch staff are willing to email/contact their counterparts online to answer queries when needed. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreciate it. Response date: 24th February 2023

Good service from an easily accessible branch

I opened a new savings account that gives a good rate of interest and is accessible at a local branch. The service was quick and efficient, but there is a lot of FCA rigmaroile to go through for a simple easy access account. I realise that this is a government/FCA requirement and NOT the Newbury Building Society's, but is it really necessary? It's not as if I were buying crypto currency or investing in unlisted shares! Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really do appreciate it. Response date: 24th February 2023

time to open new account

I opened a new account online but had to wait for info on how to pay in to it. I think the website said 'shortly'. I was expecting this in no more than a couple of hours but still hadn't heard the next day so made the phone call to check. The phone call itself was adequate, I was told you had a backlog and it would be a couple of days. Info on the delay should have been given either on the website or sent immediately in an email. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and will definitely look to improve our messaging in this instance. Thank you for your patience. Response date: 24th February 2023

A simple easy to use web site

The web site was clear and easy to understand, simple to open the account and easy to transfer money, rate was ok to! Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Setting up a new savings account

Friendly and helpful advisor who explained the different available options clearly. I was able to set up the account easily and received my passbook in 2days. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 24th February 2023

New accounts & joint one husband and ne

Rachel at the Newbury branch was excellent at explaining the different investment accounts and what was best for us. She was not pushy and in the end we opened three accounts. Such a pleasurable morning. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. We will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 24th February 2023

Took a while. Open but not open.

I opened the account on line and later got the secure message "Your account is now open". I tranferred some money to the account, but it was returned the next day. There was a later secure message saying "We need some more information - where is the money coming from?" It is sorted now, with a good rate of interest, but should have been put the messages out in a more logical order. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. We are sorry that your experience was not straightforward, and we will review our messaging to ensure this is improved. Response date: 24th February 2023

Clear website

In opening a new savings account with NBS, I found the website clear and easy to use. The subsequent administration was dealt with efficiently and there is a good range of accounts available. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 24th February 2023

Excellent personal service

In all my transactions with the Newbury Building Society, whether in branch or on the telephone, the level of service and customer care has been outstanding in a world where these things seem to have been forgotten. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we do appreciate it. Response date: 24th February 2023

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