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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8711 reviews)

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4.88

Based on 8,711 reviews, last reviewed 29th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Amy at Didcot No one explains the leaflets as well as AMY.very professional lady.she is I Believe a credit to her organisation Reviewed on: 28th April 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8711)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Opening a Young Saver Account

I opened a Young Saver Account for my Grandson in the Hungerford Office. The Assistant was really helpful and did all the necessary paperwork immediately so I was able to take his new passbook with me there and then. The printing machine was playing up but she remained calm and sorted it all out, eventually using a good old fashioned pen! The customer service was excellent. Reviewed on: 4th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with the team at Hungerford, who will be so pleased to hear them. Response date: 5th December 2022

Ok in parts

My intial contact via phone was good, my in branch experience not so. I was given contradictory information which resulted in wasting time which was unnecessary. Reviewed on: 2nd December 2022

Reply from Newbury Building Society We are sorry to hear that your experience was not good in branch - we will look into this, if you can provide us with further information, so that we can ensure these issues are prevented in future. Please email us as marketing @ newbury.co.uk and we will look into the issues. Thanks for taking time to provide this feedback - its important to us to know where we can improve our service. Response date: 5th December 2022

Opening savings account

Great face to face personal service on opening savings accounts and very informative Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th December 2022

Mr

Changing from an ISA account to a new Senior Savings Account - after small delay perfect service from Thatcham branch Reviewed on: 2nd December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 5th December 2022

Excellent customer service.

Very good information about the savings accounts. Very personable and helpful Customer Service adviser. Gave us the information we needed to open an account. Reviewed on: 2nd December 2022

Reply from Newbury Building Society Hi - Thank you for taking the time to submit a review, we really appreciate it. We are glad that your experience with us was positive. Thank you once again, take care. Response date: 2nd December 2022

Efficient, helpful service

I've always found Newbury Building Society to be a pleasure to deal with. Good, helpful face to face service that you can rely on - sadly a rarity in this digital age. Reviewed on: 2nd December 2022

Long winded procedure but not NBS fault blame HMRC

I wanted to move money from an existing taxable account into a new cash ISA account. Reviewed on: 1st December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 1st December 2022

Newbury Building Society Branch Review

Liked reasonable adjustments for disability, sat in quiet private room, to discuss and resolve on the day. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th December 2022

Newbury Building Society Branch Review

Been with the Newbury for over 20 years, very happy to stay but wish the interest rates would improve. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 14th December 2022

Newbury Building Society Branch Review

We couldn't fault the person who dealt with us, she was helpful patient and very tollerant with us near 90 year olds. Reviewed on: 30th November 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 14th December 2022

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Newbury Building Society: Savings reviews

87% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8711)

Really friendly, helpful staff and also easy to add funds by internet as well.

Opening a Young Saver Account

Ok in parts

Opening savings account

Mr

Excellent customer service.

Efficient, helpful service

Long winded procedure but not NBS fault blame HMRC

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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