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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,720 reviews, last reviewed 7th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always polite and efficient Always polite and efficient at Didcot branch Reviewed on: 7th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8722)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Polite friendly and professional

I had a good telephone conversation with one of your advisors, Vanessa. I felt she was friendly and polite but also very knowledgeable of your products. I felt she went the extra mile regarding my queries Reviewed on: 22nd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vanessa, who will be so pleased to hear them. Response date: 23rd June 2022

Quick and easy to arrange

Called in to setup an existing member account. Holly was brilliant and took me through the processes quickly and efficiently. Reviewed on: 22nd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Holly, who will be so pleased to hear them. Response date: 23rd June 2022

Such a simple process to complete

I popped into my branch in Abingdon to pay money into my Grandchildren’s accounts and enquired about opening up a savings account for myself. The process was simple and within less than thirty minutes my account was open. I would like to thank Catherine Newitt for her support. Reviewed on: 20th June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Catherine, who will be so pleased to hear them. Response date: 21st June 2022

A very good experience

The staff were friendly, helpful and knowledgeable. Reviewed on: 19th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 20th June 2022

Newbury Building Society Branch Review

I came with my deaf dad, staff were understanding and caring, they spoke to him slowley and clearly which was perfect Reviewed on: 18th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 13th March 2023

Online functionality needs a lot of work

I opened an Existing Members Account and tried to transfer money from my Welcome to Newbury account online. The menu options to do so were not available to me, so I contacted NBS. After several interactions the menu options were enabled - but they should have been available from the start. But when I tried moving money I got an error - all due to an over-subscription 3 years ago where I deposited more money than was allowed, which was then returned to me. This was identified as a bug in the system. All this gives me little confidence that NBS online functionality is robust and fit for purpose. The only reason I would continue to use NBS is that it is local, but compared to the likes of Marcus and Chase the set up is really amateurish. Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will ensure your comments and experience are reviewed by the customer service teams. We are working to improve on online service provision and the feedback you have provided is very useful to us to highlight where we can make improvements. Many thanks. Response date: 20th June 2022

Excellent

Really excellent service. Good advice. Very personable. Thank you Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 20th June 2022

Opening new account

Staff very helpful, explained all details required a very efficient service Reviewed on: 16th June 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 17th June 2022

Fantastic service

Excellent service, very informative, very pleased. Reviewed on: 15th June 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - we appreciate it. Response date: 16th June 2022

Opening EMA

Very polite, friendly and helpful staff. Application and transfer of monies went smoothly. Reviewed on: 10th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 10th June 2022

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