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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Opening two new accounts

Very helpful, polite and knowledgeable staff at Hungerford branch. Reviewed on: 28th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 28th January 2022

Excellent service

Picked-up the phone call quickly and dealt with my query quickly and efficiently Reviewed on: 28th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 28th January 2022

Efficient, timely and effective.

The products were clearly explained in a friendly and courteous manner. Reviewed on: 28th January 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we really appreciate it. Response date: 28th January 2022

Service received when in branch opening new account

The experience was simple, well explained, timely and the staff were polite and helpful as they always are. Reviewed on: 28th January 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it. Response date: 28th January 2022

Lovely people, despite some errors

Staff at the desk were extremely helpful, but there were two delays in the process. I was told to come back in 7 days, and had to wait 10...and then on day 10 the computer systems failed, causing another delay. That said, this was all handled with the charm and politeness which I have come to expect from the Newbury. Reviewed on: 28th January 2022

Reply from Newbury Building Society Hi - thank you so much for taking the time to complete feedback - we are sorry to hear about these delays and will always review how we can prevent similar issues from happening again where we can. Thanks again, we do appreciate it. Response date: 28th January 2022

friendly efficient and able.

immediate assistance and a friendly face from all staff. efficient opening account and answering all queries. Reviewed on: 25th January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us kind feedback, we appreciate it. Response date: 26th January 2022

Excellent customer experience

As a long time customer of Newbury building society I have always had nothing but positive interactions with the staff there. Always friendly, helpful and knowledgeable. Reviewed on: 24th January 2022

Exceptional personal service

Exceptional customer service from day one. The branch staff are lovely and always offer a personal service; nothing is ever too much trouble. They offer a very high quality of work in all my interactions with them. I would definitely recommend Newbury Building Society for anyone looking for a local, mutual, safe organisation. Reviewed on: 24th January 2022

Best Customer Service!

I've been with NBS for a couple of years and always love coming into the branch! My Local branch is in Hungerford and its always a pleasant visit., the staff are always helpful as ever and always have a great smile on there face. They are so caring (especially for someone of my age), and very patient. Overall great experience here and look forward to visiting them next. Reviewed on: 24th January 2022

Great Interest rates! Even better customer Service

Newbury Building Society offers great interest rates with easy processes. Still being able to interact with the staff and have a friendly face is rare and valued. Reviewed on: 24th January 2022

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