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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Did what I wanted quickly and easily.

Went in to change my account from an instant premium to an existing member account, this was done very easily and quickly. Reviewed on: 24th January 2022

Reply from Newbury Building Society Thank you for taking time to complete the feedback - we appreciate it. Response date: 24th January 2022

easy good service

easy good service not hard to follow Reviewed on: 22nd January 2022

Reply from Newbury Building Society Hi - thank you for the kind words and taking the time to leave us feedback, we really do appreciate it. Response date: 24th January 2022

Excellent

Very polite and knowledgeable customer adviser Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 24th January 2022

Opening an Instant Premium savings account.

I was easily able to open the account and I now have a passbook and all documentation in a few days. One issue is that the whole process , for some reason, could not be handled by your Hungerford Branch but had to be referred to Thatcham which seemed to be an unnecessary complication. Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback – we appreciate it. Your transaction was transferred as the colleague undertaking it was being observed as a training and competence measure, ensuring for service levels are maintained. Your account was opened in and all paperwork was sent from Hungerford branch, only the appointment was conducted by phone from Thatcham for the observation to be undertaken, we hope that this was not too much of an inconvenience. Response date: 24th January 2022

Great mask to mask service

My wife and I went in to switch accounts , straightforward and well explained Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback for us and for your kind words, we appreciate it. Response date: 21st January 2022

opening Member's account

Thank you for phoning to remind me I was eligible to open a Memer's account. The process to do so online was very easy Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for the kind feedback and taking the time to leave us a review, we appreciate it. Response date: 21st January 2022

Personal Service

It’s makes a lovely change to receive a call explaining that you are now eligible to open an account with a higher interest rate! Handled swiftly and professionally. That’s super customer service. Thank you. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such a kind review, we appreciate it. Response date: 21st January 2022

A positive and friendly experience

Ken was the advisor I met to open my Welcome to Newbury account at the Basingstoke branch. He was very helpful and carefully took me through all the information I needed and also had a really nice friendly approach. I have had no problems since and have now got my pass book and am able to manage the account on line. Overall a positive experience. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi, thank you for taking time to complete feedback for us and for your kind words. We will be sure to share them with Ken who will be pleased to hear them! Many thanks Response date: 21st January 2022

Very helpful

Thank you to Paula Wheeler at Hungerford. Updated my saving account and advised on opening a joint account with my husband Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 21st January 2022

Quick, efficient service

Opened additional account online. Simple process with account opened quickly. Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 21st January 2022

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