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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

A positive and friendly experience

Ken was the advisor I met to open my Welcome to Newbury account at the Basingstoke branch. He was very helpful and carefully took me through all the information I needed and also had a really nice friendly approach. I have had no problems since and have now got my pass book and am able to manage the account on line. Overall a positive experience. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi, thank you for taking time to complete feedback for us and for your kind words. We will be sure to share them with Ken who will be pleased to hear them! Many thanks Response date: 21st January 2022

Very helpful

Thank you to Paula Wheeler at Hungerford. Updated my saving account and advised on opening a joint account with my husband Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 21st January 2022

Quick, efficient service

Opened additional account online. Simple process with account opened quickly. Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 21st January 2022

Friendly and helpful

Went to branch on Saturday and spoke with Daisy and arranged a telephone appointment for today (Monday). Very efficient sorted out all my requirements on my saving accounts. Thank you Reviewed on: 17th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th January 2022

So easy

After a very frustrating time trying to get what I wanted from other building societies, Newbury provided it exactly and it was all done and dusted within 20 mins. Would definitely recommend them over the others. Reviewed on: 17th January 2022

Reply from Newbury Building Society Hi - thank you for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 17th January 2022

Easy setup and super friendly environment!

Cassie helped me open a Welcome to Newbury savings account and was excellent. She explained everything very well and was incredibly friendly and chatty. Could not have asked for a better experience. Reviewed on: 16th January 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Cassie, who will be so pleased to hear them. Response date: 17th January 2022

Help with existing account.

The young man spent a lot of time helping us get what we wanted..As always very polite. It's nice not to be rushed..It's always a pleasure when we go to the building society as the staff are so. Helpful & pleasant. Reviewed on: 15th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us and for your kind words. We appreciate it Response date: 17th January 2022

Friendly people

Very helpful when I went in to open account Reviewed on: 14th January 2022

Reply from Newbury Building Society Thank you for your review and for taking the time to leave it -we appreciate it. Response date: 17th January 2022

Very swift and helpful

Opening new accounts was very quick and straightforward. Very well explained. Excellent customer service. Reviewed on: 14th January 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback for us - much appreciated. Response date: 17th January 2022

Process was relatively simple

Staff were very friendly and knowledgeable. Reviewed on: 14th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - much appreciated. Response date: 17th January 2022

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