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Newbury Building Society: Savings reviews

4.88
Based on 8,722 reviews, last reviewed 8th May 2026
79% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
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7%
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1%
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0%
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Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
Jean B's avatar
Jean B

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

A pleasantand easy introductiontosavingwith Newbury Building Society

5
I had some pension lump sum money doing nothing and, on the recommendation of a friend, decided to see what Newbury Building Society could do for me. After all, their branch in Thatcham is very convenient for me and I liked the thought of saving with a mutual society. I walked in without an appointment, was seen straight away and within 20 minutes walked out with two savings accounts giving me the optimal return on the sum of money I had deposited. I am very pleased I chose this course of action and was delighted with the service I received - face to face and very "old school". Whilst I was there, there was a steady stream of people depositing or withdrawing and the cashier knew them all personally. Reviewed on: 8th October 2021
Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we are so pleased to hear that you had a positive experience with us - our colleagues in Thatcham will be so pleased to hear your comments - thank you. Response date: 8th October 2021
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Newbury Building Society

Fabulous face to face experience

5
I went into the Newbury branch for simple update on products. Left having successfully set up a new savings account. With much needed helpful information from very experienced staff who made the whole experience painless and efficient. Thanks you. Brilliant. Reviewed on: 8th October 2021
Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback for us - we really appreciate it. Our colleagues in Newbury branch will also be cheered to hear them too - we do appreciate it. Response date: 8th October 2021
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Newbury Building Society

Personal, professional - perfect!

5
We had unexpectedly come into some money and were unsure of how best to save/invest it. A quick chat with Paula at Hungerford branch was great! She knew all about the products and what Newbury Building Society could offer us. I felt safe in her hands and no question was too trivial or silly... I would recommend that everyone go and have a face-to-face chat to make sure their monies are in the best place for their circumstances - whether you are currently a member or not. Thank you so much - invaluable. I feel more relaxed now knowing I've organised our finances. Reviewed on: 8th October 2021
Reply from Newbury Building Society Hi - thank you so much for your kind words and taking the time to leave feedback. We will share your comments with Paula, who will be so pleased to hear them. Thank you Response date: 8th October 2021
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Newbury Building Society

Easy and efficient

5
Opening my new account was a breeze. Online application submitted and approved in minutes. Reviewed on: 8th October 2021
Reply from Newbury Building Society Hi - thank you - that's great to hear! Thank you for taking time to leave feedback. Response date: 8th October 2021
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Newbury Building Society

B

5
Opening an account . Excellent service. Reviewed on: 7th October 2021
Reply from Newbury Building Society Hi thank you for taking time to provide feedback - we appreciate it. Response date: 8th October 2021
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Newbury Building Society

Informative and helpful advice

5
I had money from another company to go into accounts I had opened with Newbury BS and the advice I was given this day as well as the time before I felt they had my best interests at heart. They made sure that my money was in appropriate accounts to make it work best for me and informed me of my options going forward into the new tax year. Very confident that my money is in a good place for sure. Reviewed on: 7th October 2021
Reply from Newbury Building Society Hi thank you for taking the time to share feedback and for your kind words - we appreciate it Response date: 8th October 2021
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Newbury Building Society

Opening savings and isa account

4
staff dealt with my opening of the two accounts without any problems and the passbooks arrived in the post the next day Reviewed on: 1st October 2021
Reply from Newbury Building Society Thank you for your feedback - we appreciate you taking time to provide it. Response date: 4th October 2021
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Newbury Building Society

Money insafe hands

5
No waiting, a smile, a pleasant experience Reviewed on: 24th September 2021
Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback. Response date: 27th September 2021
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Newbury Building Society

Opening a joint savings account

4
The savings account was relatively easy to open, but despite both being existing customers, the process took a long time. Reviewed on: 24th September 2021
Reply from Newbury Building Society HI - thank you for leaving feedback - we are always looking at way to improve the efficiencies of the processes within the limits of what we are required to follow for regulation and security, apologies that this took longer, we will share your comments with our savings team to review. Many thanks. Response date: 27th September 2021
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Newbury Building Society

Helpful and comprehensive advice.

5
Very thorough and detailed explanations. Reviewed on: 24th September 2021
Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 27th September 2021
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Newbury Building Society

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