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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Exceptional personal service

Exceptional customer service from day one. The branch staff are lovely and always offer a personal service; nothing is ever too much trouble. They offer a very high quality of work in all my interactions with them. I would definitely recommend Newbury Building Society for anyone looking for a local, mutual, safe organisation. Reviewed on: 24th January 2022

Best Customer Service!

I've been with NBS for a couple of years and always love coming into the branch! My Local branch is in Hungerford and its always a pleasant visit., the staff are always helpful as ever and always have a great smile on there face. They are so caring (especially for someone of my age), and very patient. Overall great experience here and look forward to visiting them next. Reviewed on: 24th January 2022

Great Interest rates! Even better customer Service

Newbury Building Society offers great interest rates with easy processes. Still being able to interact with the staff and have a friendly face is rare and valued. Reviewed on: 24th January 2022

Did what I wanted quickly and easily.

Went in to change my account from an instant premium to an existing member account, this was done very easily and quickly. Reviewed on: 24th January 2022

Reply from Newbury Building Society Thank you for taking time to complete the feedback - we appreciate it. Response date: 24th January 2022

easy good service

easy good service not hard to follow Reviewed on: 22nd January 2022

Reply from Newbury Building Society Hi - thank you for the kind words and taking the time to leave us feedback, we really do appreciate it. Response date: 24th January 2022

Excellent

Very polite and knowledgeable customer adviser Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 24th January 2022

Opening an Instant Premium savings account.

I was easily able to open the account and I now have a passbook and all documentation in a few days. One issue is that the whole process , for some reason, could not be handled by your Hungerford Branch but had to be referred to Thatcham which seemed to be an unnecessary complication. Reviewed on: 21st January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback – we appreciate it. Your transaction was transferred as the colleague undertaking it was being observed as a training and competence measure, ensuring for service levels are maintained. Your account was opened in and all paperwork was sent from Hungerford branch, only the appointment was conducted by phone from Thatcham for the observation to be undertaken, we hope that this was not too much of an inconvenience. Response date: 24th January 2022

Great mask to mask service

My wife and I went in to switch accounts , straightforward and well explained Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback for us and for your kind words, we appreciate it. Response date: 21st January 2022

opening Member's account

Thank you for phoning to remind me I was eligible to open a Memer's account. The process to do so online was very easy Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for the kind feedback and taking the time to leave us a review, we appreciate it. Response date: 21st January 2022

Personal Service

It’s makes a lovely change to receive a call explaining that you are now eligible to open an account with a higher interest rate! Handled swiftly and professionally. That’s super customer service. Thank you. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such a kind review, we appreciate it. Response date: 21st January 2022

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