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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Great customer service

We popped into the Basingstoke branch in the hope of opening a savings account fully expecting to have to book an appointment however the staff in branch went out of their way to help us and we had two accounts opened up for us within half an hour and our passbooks were delivered by post the very next morning. You have a great team in Basingstoke. Reviewed on: 5th November 2021

Reply from Newbury Building Society We do! Thank you for taking time to provide this feedback it will really give us all a boost! We appreciate it. Response date: 5th November 2021

Almost closing my account

I had intended to close my account and invest the money elsewhere, but the action of the cashier stopped my intended transaction as she made me aware that I could get a better rate of interest by switching account Reviewed on: 5th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 5th November 2021

Excellent customer service

As a new customer, and new to the area, I wanted to know a little about savings accounts available. Very helpful, well explained, not at all pushy. Helped me to decide on which ones would be best for me. Reviewed on: 3rd November 2021

Reply from Newbury Building Society HI - thank you for taking time to provide feedback - we appreciate it and welcome to the Newbury! Response date: 4th November 2021

Easy way to save

Clear information and the service on the phone is very helpful. Reviewed on: 31st October 2021

Reply from Newbury Building Society Hi thank you for taking the time to leave feedback - we really appreciate it. Response date: 2nd November 2021

New Customer

I had some money to invest which was doing nothing in a Barclays Bank Cash ISA. Moved the money to Newbury as it is a local building society still owned by its members (not shareholders). Excellent customer service, better rates, tea and cake for 165th birthday on Monday. Barclays customer service awful. Reviewed on: 29th October 2021

Reply from Newbury Building Society HI thank you for taking the time to leave feedback - we really appreciate it - and so pleased you were able to help us celebrate yesterday! Response date: 2nd November 2021

Easy to open account!

Opening a new account was easy and straightforward. Everything was explained clearly and it was great to not have to open the account on line. Reviewed on: 25th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it! Response date: 26th October 2021

Very helpful, pleasant & informative

I was recommended by neighbours what a helpful service you give in the Alton, Hampshire branch. The counter lady explained thoroughly to me about different accounts I could open as I had explained to her my requirements. After opening three separate accounts with you, I left feeling assured I had opened the correct accounts for me. Reviewed on: 23rd October 2021

Reply from Newbury Building Society HI Thank you for taking time to leave feedback for us - we appreciate it! Response date: 25th October 2021

Very happy with everyone

Extremely efficient & helpful in everyway Reviewed on: 22nd October 2021

Reply from Newbury Building Society Thank you :-) and thank you for leaving feedback - we appreciate it! Response date: 25th October 2021

nice friendly Society

Always friendly and helpful my only complaint would be the website difficult to find way around when opening a new account. Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - please do let us know next time you speak to someone how we can make the opening account simpler for you - it would be great to see if we could improve this. Many thanks Response date: 25th October 2021

Great service

Went to branch in Newbury to open new savings account. I was very impressed with the service provided. Team member was very helpful with regards what products were available and guiding us to account best suited to our needs. Overall a very good experience Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for your kind words and taking the time to leave feedback - we appreciate it. Response date: 4th November 2021

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