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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,721 reviews, last reviewed 8th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Opening New Account

We called into our local branch to open 2 new accounts and were given a comprehensive document folder containing all the information needed as well as application forms. We returned the completed application forms the next day and our passbooks were received in the post 2 working days later. Reviewed on: 28th January 2021

Reply from Newbury Building Society Hi Kevin, thanks again for taking the time to leave feedback for us - we really appreciate it. Response date: 28th January 2021

struggle to Open Account

Struggled to Open an Account with Newbury Building Soc on-line despite other banks and B.S. allowing me to open an account on-line without problem. N Building Soc needed further identification. Then slow to respond back. Nearly gave up and took my business for the same Interest Rates elsewhere. Reviewed on: 26th January 2021

Reply from Newbury Building Society Hi TopCat, thank you for taking the time to leave feedback and let us know your experience - we are sorry to hear your frustration. We will share your comments with the savings team and if you email us marketing @newbury.co.uk we can look into this for you. Thanks again for letting us know - we appreciate it. Response date: 27th January 2021

Everything was simple and straightforward with friendly staff.

Nothing more to add really from my earlier comments, what I liked was the fact that the branch is local and being able to discuss things face to face as I initially made an enquiry but then was made aware of a product I wouldn’t have been aware of. Reviewed on: 25th January 2021

Reply from Newbury Building Society Hi Phil -thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 25th January 2021

New Savings Account

Once I had decided to invest money with the Newbury Building Society it was a quick telephone call and the paperwork arrived within a few days. All very simple. Reviewed on: 25th January 2021

Reply from Newbury Building Society Hi Paula, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 25th January 2021

Efficient and Professional Service

From the start the process was clearly explained. The Covid safe working practice were explained when I was in branch and over the phone customer service enable a well explained setup of my new accounts. It was the confidently and expertly explained options available to me that were the reason I have opened two accounts and plan to transfer my ISA to Newbury in the next financial year. I would highly recommend the team in the Didcot branch. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Ben, thank you for taking the time to leave feedback and for your kind words. We will be sure to share your comments with our colleagues in the Didcot branch who will be so pleased to hear this. Many thanks we appreciate it. Response date: 25th January 2021

Staff in Thatcham, were very helpful and obliging.

Opened New ISA, dealt with the best they can in the current climate. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Barbara, thank you for taking the time to leave feedback for us, we really appreciate it. We will share your comments with our colleagues in Thatcham branch, who will be so pleased to hear them. Many thanks Response date: 25th January 2021

Online banking issues

I registered for online banking last week. Today for the first time I went online, I did make a mistake with my password and the account was locked. I contacted the savings team, and someone unlocked my account. I tried again, and the account was still locked. I tried calling again, and twice after holding on for 20 minutes my call was cut off. I then rung in my local branch - Basingstoke, who said they would email the accounts team to unlock my account. She said someone would contact me this afternoon, so we will have to see. First impressions of customer service not good! Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Julie, we are sorry to hear that you have been having these issues - thank you for letting us know - this is not the normal level of service experienced and we would like to apologise for the frustration this has caused. Please can you provide us with a contact email or number by emailing us at marketing @newbury.co.uk so that we can prevent any further issues. Response date: 25th January 2021

Service

Very helpful. Explained products well Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 22nd January 2021

Always polite, accurate and helpful

Happy to recommend as no problems any time I have been in to Wokingham branch. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Michell, thank you for your feedback, we appreciate you taking time to leave it for us. Response date: 22nd January 2021

Swift service and competitive interest rate

Everything went very smoothly however, I would have preferred to do it all online like most other Building Societies. I chose Newbury for the interest rate. Reviewed on: 22nd January 2021

Reply from Newbury Building Society HI Prue, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 27th January 2021

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