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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Good rate, slow set up

The Welcome to Newbury savings account gives a market leading rate but opening the account as a new customer is long winded and slow. The online application form has to be downloaded, printed out, completed and posted to the Society. Also, the form is for different types of account, which is not entirely obvious when completing for the first time. I did not complete a section asking what type of account was to be opened so this caused a further delay. If the form could be completed online, such omissions could easily be highlighted when completing the form and this type of issue avoided. Additionally, there is no option to make an initial deposit electronically at the outset. I had to wait for my account details to be posted to me before I could do this as opposed to sending a cheque with my posted application. This caused a further delay of just over two weeks as the initial letter from the Society failed to arrive. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we appreciate it and will be using it to improve the experience of account opening. We are constantly looking at how we can improve procedures, especially online and your feedback will help us. Apologies for the delays you experienced, we will share your comments with the customer service team. Response date: 28th May 2021

Opening an EMA and connecting the NBS App

Leanne was really great, I called to try and sort out how I could connect a new savings account to see it both on the NBSApp and online using 'myaccounts'. She helped me with what to do and even contacted me again later in the week to check it had all worked - well done Leanne. Reviewed on: 24th May 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it and Leanne will be so pleased to hear this too. Many thanks Response date: 25th May 2021

Opening an Instant Premium account at the Alton Branch, Hampshire.

We opened an account at the Alton branch of the Newbury Building Society that was handled by Caroline Seymow. Caroline was very helpful while taking us through the process, which she explained to us in a professional but friendly manner . This made the process very understandable as new customers. Well done and thanks. Reviewed on: 24th May 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we really appreciate it and know Caroline will be so pleased to hear this. Response date: 25th May 2021

Good customer service and good products

I have experienced telephone and branch service recently and on all three occasions the staff were very helpful and friendly and gave good customer service. The only minor comment I would make is that the processes to support online banking are not fully digital yet. After opening an account online I still needed to take hard copy information to a branch to set up the ability to transfer money between my Newbury Building Society account and another bank account. Also after opening an additional joint account in branch, I had to go through a separate validation process to be able to view that account online in addition to my existing Newbury Building Society account that was opened online. Both were minor issues and easily resolved and now that everything is fully up and running, the system is very easy to use. I'm very pleased I chose to save with this company. Reviewed on: 23rd May 2021

Reply from Newbury Building Society Hi Sue - thank you for taking the time to leave feedback and for your comments - these are really helpful to us and will be used as we look at the areas in which our service and processes can be improved. Many thanks Response date: 24th May 2021

Great efficient service

Great service when I came to pay into an existing account and open a new one as well. I was taken through the relevant information and my account opened quickly and easily. I have always had great service from the Thatcham Branch over the last 10 years. Reviewed on: 21st May 2021

Reply from Newbury Building Society HI Tracey, thank you for taking the time to share your feedback - we appreciate it. Response date: 24th May 2021

Transferred funds from Notice Account to new ISA

The process of moving funds to open a new ISA Easy Access Account was made to be be very straight forward by the help of the the assistant. Each step was explained clearly and was completed efficiently. The documents I received detailing the account are most helpful. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to provide feedback, we appreciate it. Response date: 17th May 2021

Excellent service

After looking for a better savings account for our money. I looked at the Newbury, being a local business. I was pleased to find the welcome to Newbury account. After downloading and filling in the application forms, I went to the Abingdon branch to open my account. I found Samantha very helpful, and friendly. She explained everything clearly, and was very professional. Reviewed on: 14th May 2021

Reply from Newbury Building Society H Roy, thank you for taking time to provide feedback, we appreciate it. We will be sure to share your comments with Samantha who will be so pleased to hear this, Thank you. Response date: 17th May 2021

Made to feel welcome........

Opened a new ‘welcome to Newbury’ account. Phoned the local Winchester branch with a query. Very helpful and friendly member of staff assisted. Easy process to open new account and very quick too! Would definitely recommend Newbury! Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Tommy, thank you for taking the time to provide feedback - we appreciate it. Response date: 17th May 2021

Great customer service but a little tedious to set up

I thought the set up process for my account was a little tedious compared to other providers. With those that I have used before, everything can be set up online in one session whereas with Newbury it was 2 or 3 sessions with postal confirmations in-between. The worst bit was waiting to set up your linked account. A message had to be sent asking for it to be done instead of simply actioning it online. Having said that, the customer service on the occasions that I had to make enquiries, was first class with little waiting time and the account that I opened has great interest too. The information on your account is easy to view online. All in all, worthwhile opening an account and I would recommend Newbury as an investment provider. Reviewed on: 12th May 2021

Reply from Newbury Building Society Hi Dave, thank you for taking the time to provide feedback. Your comments are appreciated as we look to improve service experience. They will be shared with our colleagues to review and explore how processes can be improved. Many thanks again. Response date: 13th May 2021

Service

This branch are very helpful and easy Reviewed on: 11th May 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 12th May 2021

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