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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Fantastic Customer Service

Best customer service. The staff remember their customers by name. Excellent help and advice. Great newsletters and customer updates. A local business serving the community well. Reviewed on: 14th June 2021

Friendly and efficient staff

Recently opened savings accounts for myself and my daughter. Staff were welcoming, friendly and efficient from first opening the accounts to then going in subsequently to pay in some more money. Would definitely recommend this building society. Reviewed on: 6th June 2021

Reply from Newbury Building Society Hi Maria - thank you for taking the time to provide feedback - we appreciate it. Welcome to the Newbury! Response date: 7th June 2021

Nice and easy

I am an existing member and recently open an online account with NBS and it was much smoother than I was expected and in a few days my account is linked to the online and able to see the details. Much better experience than I have had with other provider. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Shan - thank you for taking the time to leave feedback, we appreciate it. Response date: 7th June 2021

Excellent service

Will was friendly,knowledgeable,good presentation, honest,and certainly best advice. Thank You Will. Reviewed on: 4th June 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will be sure to share your comments with Will, who will be so pleased to hear this. Many thanks Response date: 7th June 2021

Great products

All the staff are first class Wonderful to deal with Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Mike - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 7th June 2021

Registering my account

Instructions were very clear, but it would be helpful if the activation code could be sent via email rather than post to speed up the process. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we appreciate it. We will share your suggestion with our customer service team who will be looking into making the process as simple as we can. Many thanks again. Response date: 7th June 2021

Opening new savings account

Excellent service. Very efficient and all details were simply and very well explained. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

Very Helpful

We had been with a previous Building Society for 30+ years, but they would not help us with changing to another account with them in Branch, so we withdrew our savings and popped in the our local Branch of Newbury Building Society (without an appointment) and we were able to open the account we wanted, straight away. Not everyone wants to use the internet. Reviewed on: 29th May 2021

Reply from Newbury Building Society Hi Sara, thank you for taking the time to provide feedback - we appreciate it. Welcome to the Newbuty! Response date: 1st June 2021

Excellent help from very knowledgeable staff.

I am disabled and arrived at the Didcot branch on my mobility scooter. The NBS representative was extremely helpful in assisting my entry into the branch and then dealing with my change in address and telephone details. After a discussion regarding an amount of money I had to invest. the representative showed me the alternative investments i could make with NBS, and I chose a suitable product for my needs, which from my own personal previous research, I would find hard to beat. The process in setting this up was very quick and confirming details arrived in the post the next day. I cannot thank the NBS representative enough and would recommend NBS to anyone in the local Newbury area as being better than any of any of the alternative national financial institutions. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to provide feedback - we really appreciate it. We will be sure to share your comments with our colleagues in our Didcot branch who will be pleased to hear this. Thanks again. Response date: 1st June 2021

Made to feel like a valued customer

Opened a new account. The opening process was a little old-fashioned (paper form and post) but the communications and speed of transaction were stunning. Even had a follow up call to check all was okay. Hats off to the Alton branch. Reviewed on: 28th May 2021

Reply from Newbury Building Society HI Anthony, thank you for taking the time to leave feedback for us - we appreciate it. We will be sure to share your comments with our colleagues in the Alton branch who will be so pleased to hear this. Response date: 1st June 2021

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