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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8721)

Support with Online Account

On two occasions I had problems accessing my online account. On both occasions staff were helpful and responsive, and rang me back as promised with solutions. Friendly and professional. Reviewed on: 12th March 2021

Reply from Newbury Building Society HI Tim, thank you for taking the time to leave feedback for the support team - they will be so pleased to hear this. We appreciate it. Response date: 12th March 2021

First class service.

Contacted Newbury in regard of opening new accounts. Advisor ran through all details and next steps. Told application forms would be sent out that day, they arrived the following day. Also told that new account details should take approx 3 days to arrive, they arrived in 3 days. When i asked about online access informed that under current conditions it could take 4/5 days for final information to get to me, it arrived in 2 days. What a pleasure to speak to polite and well informed staff who do what they say they will do. Already recommended you to 2 family members. Thank you for all your help. Reviewed on: 8th March 2021

Reply from Newbury Building Society HI John, thank you for taking the time to provide feedback - we really appreciate it. And thanks for the recommendations too! Response date: 9th March 2021

Excellence

Amazing customer service and no hesitation in recommending to family and friends. Reviewed on: 8th March 2021

Reply from Newbury Building Society Hi David - thank you for your kind words and for taking the time to leave feedback for us - we appreciate it. Response date: 9th March 2021

Great Experience

Very efficient experience. Highly recommend Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi, thank you for taking the time to provide feedback - we really appreciate it. Response date: 5th March 2021

Web site instructions clear.Service excellent in the branch

I found the details and instructions clear and easy to follow and the account application form straightforward and easy to print. The assistant who dealt with me in branch was very polite and efficient. Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Robert - thank you for taking the time to provide feedback for us, we really appreciate it. Response date: 5th March 2021

Friendly staff, easy to sort money out

Went in to open a new bank account, didn’t have to queue at all! Staff very friendly and happy to help. Very informative so I felt like I completely understood the terms and conditions that I would be signing up to Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Becca, thank you for taking the time to provide feedback for us, we really appreciate it. Response date: 5th March 2021

Great personal customer service

I opened a new savings account on the recommendation of my husband and found the whole process incredibly easy. The staff are really lovely and I like that you can actually talk to someone on the phone either at head office or in branch, and they still have high street branches. Overall, VERY impressed! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Holly, thank you so much for your kind words and for taking the time to leave feedback for us, we really appreciate it. Welcome to the Newbury! Response date: 1st March 2021

Requested call back for information which I received very quickly

Friendly informative staff. Happy to help and vert quick to respond to my questions Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Marc, thank you for taking the time to leave feedback - we really appreciate it. Response date: 26th February 2021

Mixed messages

Having been a member since 2006, I wanted to open a new instant access account to join my Existing Member's Account and Notice ISA. All proceeded well, new account opened and then funded within a day of opening from my nominated bank account. A week later, message arrive into my inbox informing me that as I was opening a new account, NBS were unable to verify me as initial checks had come up with nothing. Could I please send ID to allow this account to be opened? As an existing member of 15 years I find that strange particularly as I'd been transacting on my EMA less than 3 months ago. I haven't forwarded the necessary ID. Will my new account get closed? I wait and see. Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Jo, thank you for letting us know and sorry that you have been frustrated by this procedures. Unfortunately all online accounts have automatic ID checks which provide prompts for us to check for various reasons to ensure that the transactions are authentic - it is a security measure. Our Savings Manager will contact you to advise of the details - but we appreciate this can seem confusing. Response date: 26th February 2021

Outstanding customer services

Quick, simple and easy to open new account. So friendly and understanding my needs without being pushy or anything. I’m so proud of them all and now my son is wanting new account with them ..... as previous experience..... fantastic and helped me under which account is best for him. Reviewed on: 19th February 2021

Reply from Newbury Building Society Hi Sammie, this is fantastic to hear! Thank you for your kind words. We hope to also welcome your son to the Society soon. Thank you once again. Response date: 22nd February 2021

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