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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

annual statement of interest for tax

It would be nice to receive an annual statement of interest for tax for my Newbury Building Society accounts . or even a letter saying the interest rate is going down. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi Sandra, thank you for your feedback - our annual statements should have been received last week and letters regarding the interest change were sent two weeks ago (around 14 April). Please can you contact our customer service team to check that the contact details we have for you are current? - apologies that you did not receive either of the above communications - we appreciate this is frustrating if you are not receiving these. Response date: 4th May 2021

Friendly and personal

Very friendly, knowledgeable and efficient service with a very personal feel. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 5th May 2021

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

Friendly staffs, easy to use online banking, excellent rate

Very pleased with the staffs on phone and at the branch, all very knowledgeable, approachable and helpful. Their saving account offers excellent interest rate. Also very importantly the branch is a dog friendly :) Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback we really appreciate it - and welcome to you and your dog! Response date: 26th April 2021

Great Building Society, great website

I recently opened a new account at the Newbury. That was very straightforward. I then applied for Internet access to the account and that too was very straightforward. Finally I open a new account using the website and that was straightforward. They offer favourable rates, a friendly smile and a simple website that works!!! Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Marcus, thank you for taking the time to leave feedback for us - we appreciate your kind words. And welcome to the Newbury! Response date: 26th April 2021

Opening a savings account.

I was impressed with the telephone conversation I had as it provided me with all the information I needed to open a new account. Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Elizabeth, thank you for your kind words and for taking the time to leave feedback - we really appreciate it. Response date: 26th April 2021

Newbury building society

Always very helpful and friendly. Reviewed on: 20th April 2021

Reply from Newbury Building Society Hi, thank you for leaving feedback - we appreciate it Response date: 21st April 2021

All made so easy

The combination of telephone conversations and branch visit were conducted very professionally and efficiently to make the opening of multiple accounts for the family an easy and straightforward event. Reviewed on: 18th April 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback - great to hear and we appreciate it. Response date: 19th April 2021

Lovely Staff, Very Helpful and Easy to Set Up

Recently opened new ISA for current tax year. Simple process and very helpful and communicative staff. I would have liked to have processed this all online but a form had to be printed, posted off etc but all was fine and appreciate great customer service. Thank you. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Phillip, thank you for taking the time to leave feedback - much appreciated Response date: 20th April 2021

Excellent!

My initial enquiry was answered quickly and fully. Relevant forms received the following day and I was able to make an appointment for the following day. Sue was ready and waiting when I arrived. No hiccups and I can’t fault the service or the staff. Reviewed on: 16th April 2021

Reply from Newbury Building Society HI Maxine, thank you for your feedback - we will be sure to share your comments with Sue - thank you - we appreciate it. Response date: 20th April 2021

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