Write a review

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

View other Newbury Building Society products

4.88

Based on 8,721 reviews, last reviewed 8th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Savings reviews (8722)

Lovely people.

The reason for four stars is because they are not linked into the Banking circle where Barclays recognises their sort code. Also sending money to them takes longer than normal. This resulted in my having to phone Newbury BS to see what had happened to the money I had transferred. I spoke to a charming lady called Stacey who allayed my fears. She was even kind enough to phone me the following day to assure me all was well. Great service. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hello, thank you so much for taking the time to leave feedback. We will review your comments with our teams and ensure we share your comments with Stacey as well. Thanks again - we appreciate it. Response date: 22nd January 2021

Need to improve processes and communications.

Opened the account online without difficulty but then the problems started. The account appeared in my online profile but the confirmation of opening screen told me I would receive a secure message when I was able to pay money. I did not get such a message, and still do not have it over a week later. I had to ring the online team, then the local branch three times before I could be sure it was safe for me to pay money in. A letter confirming the account was open arrived in the post today, 11 days after opening the account. I was told that a high number of new account openings had delayed the process but this is the first time I have ever had such a delay and confusion on opening an online account, which should only take moments to confirm everything online. There is a need for process changes here. Very frustrating. But the reasonable account rates, and a local presence (with great staff), nevertheless merit a "7" rating overall. Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi, we are very sorry to hear that you experienced such frustrations and delays, this is not the normal experience we strive to provide. Please do email us at marketing @newbury.co.uk and as we would like to look into these problems. Many thanks Response date: 18th January 2021

Opening savings account

Easy to open the Welcome to Newbury account by post. Shame it couldn't be done online. Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi Ann, thank you for taking the time to leave feedback - we will pass your comments to the team regarding online opening of this account. Response date: 18th January 2021

Senior savings

I was looking for a better return on a lump sum with easy access and the lady in Winchester High Street helped a great deal. Reviewed on: 16th January 2021

Reply from Newbury Building Society Diana. thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 18th January 2021

Great service on phone.

Was having trouble logging on with verification code but was sorted out in a couple of minutes with a very knowledgeable person on the phone. GREAT SERVICE Reviewed on: 16th January 2021

Reply from Newbury Building Society Hi Grant. Thank you for taking the time to provide feedback - we appreciate it. Response date: 18th January 2021

Local office, friendly staff.

We were dealt with efficiently by the staff, I think the EMS Account should allow more than £2k per annum. Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Reagan, thanks for providing feedback - we appreciate it. Your comments will be shared with our customer services team to review. Many thanks Response date: 15th January 2021

New Customer

I wanted to open a new savings account with Newbury, which could not be done online. I contacted the branch in Basingstoke (not on hold for long) and the person I spoke to explained the easiest way for me to achieve what I wanted. I sent my application and received a paying-in book by return - very speedy response. I have now applied for online access and am waiting for that to be approved/set up - hopefully as quickly as the initial application. As lots of financial institutions (& others) seem to be struggling to provide customer support at this time I was very impressed with the response I got from Newbury BS. Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Bar, Thank you for taking the time to leave feedback for us and for your kind words. We appreciate it. Response date: 15th January 2021

Mr Stephen Armstrong

I was most impressed by the interaction, early on, with a human being, and the help i was given Good old fashioned service and values Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 15th January 2021

Problem signing on to account

Very helpful ,friendly and polite Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - we appreciate it. Response date: 11th January 2021

Easy process although with one reservation

I opened a second ISA account. The process was straightforward until it came to adding funds. When I entered my bank sort code the system brought up the wrong branch address. I knew this would not be a problem as my wife had the same issue and contacted our local Newbury office about it and was re-assured, so I knew it was not a problem. But it did make us stop and wonder about the whole system, but everything worked as expected anyway. Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback - we appreciate it. We will take note of this and ensure that this is noted in instructions and notes so allay any concerns. Many thanks again Response date: 11th January 2021

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Birmingham Bank 0.00 from 0 reviews
Regular Savings
from Nationwide 4.67 from 93 reviews
Savings
from Hanley Economic Building Society 4.76 from 598 reviews

Want to see more from Newbury Building Society?

Mortgages
from Newbury Building Society 4.81 from 1383 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub