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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

No clue on website as to where to post application caused problems

Wanted to open a Cash ISA. Branch only open morning so no good for me. Printed off form, completed and sent with cheque to Head Office (no clue on website where to send applications for new accounts). After a week of hearing nothing, phoned head office, was transferred to Andover branch, which was wrong branch. Only saving grace was lady in Andover branch who took ownership of my problem, phoned round your branches until she tracked my application down, and then phone dme back with an update that day. Great customer service. Passbook has now finally arrived but disappointed to see account not backdated to day it would have arrived at your head office (almost a week difference). Bit ungenerous in the circumstances Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Barry, we are sorry to hear that you experienced these frustrations. We will review the instructions and make them clearer. Response date: 20th April 2021

Super easy to setup a new savings account online

The online portal is really easy to use and if you do have any problems the chat function is there too. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi Alex - thank you for taking the time to leave feedback - we appreciate it Response date: 20th April 2021

Excellent friendly customer service

Staff always friendly and ensure that every aspect of your transaction is understood. The society offer consistently good rates for savers and reward their existing customers. Reviewed on: 16th April 2021

Reply from Newbury Building Society Hi - thank you for your feedback and taking the time to leave it - we appreciate it Response date: 20th April 2021

Helpful people

Very helpful and knew what they were talking about. Made sure I understood everything Reviewed on: 13th April 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, we really appreciate it. Response date: 14th April 2021

Cash ISA opening

prompt and comprehensive set up details Reviewed on: 12th April 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 14th April 2021

New account

Excellent service received from the Andover branch of Newbury Building Society, initially spoke to someone on the phone who assisted with my queries and then visited the branch next day to open my account. Very friendly staff in the branch and a very quick and easy process to setup the account. My bank book has been received in the post and the online setup for the account was also very easy, better interest rate as well than the normal banks! Reviewed on: 10th April 2021

Reply from Newbury Building Society Hi Dave - thank you for your kind words and for taking the time to leave feedback for us - we appreciate it. Response date: 12th April 2021

Good products, but slightly clunky website

The building society has a good range of products and are easy to deal with. Just slightly let down by a rather clunky website, but as a smaller provider it’s not surprising it’s more basic Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we are always keen to hear how we can improve, if you have any further suggestions please do not hesitate to let us know what we can be doing better or what has been frustrating to you. marketing @ newbury.co.uk Response date: 9th April 2021

Excellent customer service

Im a new customer to the newbury. First impressions? Surprise ,a person at the branch im with answered the phone, something i dont recall ever happening anywhere else.l also received comprehensive details of the account i was about to open and a follow up call. Well done newbury Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Barry - many thanks for taking the time to provide feedback for us - we really appreciate it. And welcome to the Newbury! Response date: 9th April 2021

A nice reward for Loyalty

It is very nice for Newbury to offer an account that rewards loyalty Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - we really appreciate it. Response date: 9th April 2021

Very helpful

Staff very helpful and it’s nice to visit a bank where people are smiling. Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Jack - and now we are smiling even more! Thank you for taking the time to leave feedback - we appreciate it. Response date: 9th April 2021

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