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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Efficient friendly service

Popped into the branch to open a new member savings account. Staff were incredibly friendly and informative. Whole thing was done and dusted within 15 minutes, and my expectations over next steps very clearly managed, and followed through on and promised. Very easy business to deal with based on my limited interaction to date. Reviewed on: 9th April 2021

Reply from Newbury Building Society Hi Caroline - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 9th April 2021

Prompt and efficient service. Good cash ISA product

New potential customer. Telephoned Andover branch for advice re i.d etc. Immediate answer and information given clear and concise by Matt. Visited Andover branch later that morning all sorted with great efficiency by Tracie, Have already recommended my daughter to ring or pay you a visit re ISA's. Good, local, old fashioned service with a smile. Face to face essential in my view and good Covid discipline in place. Good products from a trusted long established source. Reviewed on: 5th April 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback for us - and for your kind comments - we appreciate it. Response date: 6th April 2021

Super helpful

Nothing was to much trouble to get the account opened. Very very helpful Reviewed on: 3rd April 2021

Reply from Newbury Building Society Hi - thank you for leaving feedback - we appreciate it! Response date: 6th April 2021

Good rates & friendly staff

Both times I visited the branch the staff were helpful and provided clear information. Really pleased with the rates too. Reviewed on: 31st March 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 6th April 2021

One of the best experience

I highly recommend Newbury Building Society to everyone, there is no other place with such a friendly and helpful people. Reviewed on: 30th March 2021

Excellent customer service

I phoned a couple of times with queries, when opening the account, and everything was handled promptly and pleasantly. The phone was answered immediately with no irritating music, always a big plus! Very good customer service. Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Rebecca, thank you for taking the time to provide feedback - we appreciate it. Response date: 29th March 2021

Very efficient

Account opened by post but almost as quickly as it would have been if it had been done online. Staff extremely helpful and very efficient. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 29th March 2021

Mrs D Herrington

Efficient and friendly service. Helpful update on situation. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Deborah - thank you for taking the time to leave feedback. Response date: 29th March 2021

Opening a new account

It was a pleasant experience, form filled out efficiently. All conditions explained in a very clear manner. Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Jean - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 29th March 2021

Opening a new savings account

After requesting two call backs that never materialised, I took it upon myself to call, which was a bit disappointing. Then when I managed to speak to someone, I was initially told that the product I wanted was no longer available(withdrawn that very morning!). However, as it was on record that I had previously requested a call back prior to this, Newbury BS honoured the savings product. My account is open & I'm happy with the outcome. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Dion, we are sorry to hear that your requests for a callback were not actioned - we will look into this as it is not the expected level of service we provide. Thank you for taking the time to let us know, all feedback is important to us, so that we can address what we can improve. Response date: 29th March 2021

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