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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,721 reviews, last reviewed 8th May 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

opening an Existing Members' Account online

From my Welcome Account I clicked the option to open a new account and opted to put money into the account by a transfer from my bank current account. It was then not until at least a week later I received notification that the account had been opened and that it had a nil balance. It seems as though I shouldn't have attempted to use the account straight away but did not know this. please note though that the one star re recommending to friends/family is not appropriate -- I would never recommend a financial institution but surveys never take account of this possibility. Reviewed on: 11th December 2020

Reply from Newbury Building Society Hi David, thank you for providing feedback on opening your Existing Members Account. We would like to talk about this, to understand what happened. Please do not hesitate to contact your local branch. Response date: 11th December 2020

Helpful, personal service

Easy to contact, helpful and very efficient. A pleasure to deal with in this largely anonymous age. Reviewed on: 11th December 2020

Reply from Newbury Building Society HI Ian, thank you for your kind words and for taking the time to leave feedback for us. We really appreciate it. Response date: 11th December 2020

Better interest rates than most

Unnecessary delay when opening my new existing member's account when my wife's new existing member's account was opened reasonably quickly after sending our ID details as requested. Mine was delayed for a further 7 days after hers was approved Reviewed on: 11th December 2020

Reply from Newbury Building Society HI Peter, thank you for taking the time to leave this feedback - we are sorry to hear about this delay - please do get in touch with our Winchester branch to review any cause for this and how we can improve this procedure. Thank you again for sharing this feedback. Response date: 11th December 2020

Opening new account

Called into Basingstoke branch to open new savings account and a Cash ISA. Could not have been more helpful. Savings books posted to me arrived next day, with a follow up call to check they had arrived safely. Excellent customer service. Reviewed on: 11th December 2020

Reply from Newbury Building Society Hi Andrew, thank you for taking the time to leave feedback and for your kind words. We will share your comments with our colleagues in the Basingstoke branch who will be so pleased to hear this. Response date: 11th December 2020

Good Building Society

Opened the account - got to speak to real person. Worked as things should but all to often in 21st century they do not Wanted to say old fashioned building society but that may be taken as insult, it is not, it is a compliment Reviewed on: 11th December 2020

Reply from Newbury Building Society Hi Sue, thank you for your kind words and taking the time to leave feedback for us. We do take that as a compliment! Response date: 11th December 2020

Helpful and friendly

Opening an existing members account was very easy and made better by the friendly and helpful staff in Andover branch Reviewed on: 9th December 2020

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback for us - we really appreciate it and we will share your comments with our colleagues at the Andover branch who will be so pleased to hear them. Response date: 9th December 2020

Great customer service

I wanted to open a savings account and as I was a new customer needed to complete b post as wasn’t near a branch. The form could be downloaded and completed online but had to be posted but it didn’t say we’re to post it so had to call them. However their agent was extremely pleasant and helpful and after posting my application and cheque received my passbook a week later so everything was good in the end and now can send money by bank transfer rather than posting. Reviewed on: 7th December 2020

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave feedback. We much appreciate it. Response date: 8th December 2020

Friendly efficent society

very efficent service to open both my accounts at the society and very clear web site instrucions Reviewed on: 4th December 2020

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 7th December 2020

Senior Saver fits my need

Easy to set up and administer with a good local interest rate Reviewed on: 4th December 2020

Reply from Newbury Building Society Hi Scott, thank you for your feedback and taking the time to share your comments. Response date: 4th December 2020

Excellent customer experience, providing market beating products through professionally delivered service.

Excellent customer experience, providing market beating products through professionally delivered service. Products designed with the customer needs in mind, clearly explained by courteous and reassuring staff. Reviewed on: 4th December 2020

Reply from Newbury Building Society Hi Michael, thank you so so much for your kind comments and for taking the time to leave this feedback - our team will be so pleased to hear this. Response date: 4th December 2020

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