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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8754 reviews)

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4.89

Based on 8,754 reviews, last reviewed 4th Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8754)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

A New Savings Account

The rate was attractive but it was a pain to have to print out a form, fill it in and post it. Why can't all your accounts applications be online Reviewed on: 12th March 2021

New account set up quickly and easily

I was surprised to be asked to complete a paper form for a new account at Newbury BS, but it was just so quick and easy - much easier than an on-line process for a new account at a competitor. The new account was opened and the passbook arrived in the post, even before my cheque had cleared. Just splendid customer service! Reviewed on: 12th March 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback for us - we appreciate it and great to hear this. Response date: 12th March 2021

Excellent service

I posted my application on Monday, had a telephone call from a member of staff on Tuesday, and received my passbook on Wednesday. I cannot hope for better! Reviewed on: 12th March 2021

Reply from Newbury Building Society Hi BJ, thank you for taking the time to complete feedback for us - lovely to hear and we really appreciate it! Response date: 12th March 2021

Support with Online Account

On two occasions I had problems accessing my online account. On both occasions staff were helpful and responsive, and rang me back as promised with solutions. Friendly and professional. Reviewed on: 12th March 2021

Reply from Newbury Building Society HI Tim, thank you for taking the time to leave feedback for the support team - they will be so pleased to hear this. We appreciate it. Response date: 12th March 2021

First class service.

Contacted Newbury in regard of opening new accounts. Advisor ran through all details and next steps. Told application forms would be sent out that day, they arrived the following day. Also told that new account details should take approx 3 days to arrive, they arrived in 3 days. When i asked about online access informed that under current conditions it could take 4/5 days for final information to get to me, it arrived in 2 days. What a pleasure to speak to polite and well informed staff who do what they say they will do. Already recommended you to 2 family members. Thank you for all your help. Reviewed on: 8th March 2021

Reply from Newbury Building Society HI John, thank you for taking the time to provide feedback - we really appreciate it. And thanks for the recommendations too! Response date: 9th March 2021

Excellence

Amazing customer service and no hesitation in recommending to family and friends. Reviewed on: 8th March 2021

Reply from Newbury Building Society Hi David - thank you for your kind words and for taking the time to leave feedback for us - we appreciate it. Response date: 9th March 2021

Great Experience

Very efficient experience. Highly recommend Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi, thank you for taking the time to provide feedback - we really appreciate it. Response date: 5th March 2021

Web site instructions clear.Service excellent in the branch

I found the details and instructions clear and easy to follow and the account application form straightforward and easy to print. The assistant who dealt with me in branch was very polite and efficient. Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Robert - thank you for taking the time to provide feedback for us, we really appreciate it. Response date: 5th March 2021

Friendly staff, easy to sort money out

Went in to open a new bank account, didn’t have to queue at all! Staff very friendly and happy to help. Very informative so I felt like I completely understood the terms and conditions that I would be signing up to Reviewed on: 5th March 2021

Reply from Newbury Building Society Hi Becca, thank you for taking the time to provide feedback for us, we really appreciate it. Response date: 5th March 2021

Great personal customer service

I opened a new savings account on the recommendation of my husband and found the whole process incredibly easy. The staff are really lovely and I like that you can actually talk to someone on the phone either at head office or in branch, and they still have high street branches. Overall, VERY impressed! Reviewed on: 26th February 2021

Reply from Newbury Building Society Hi Holly, thank you so much for your kind words and for taking the time to leave feedback for us, we really appreciate it. Welcome to the Newbury! Response date: 1st March 2021

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