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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,723 reviews, last reviewed 12th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent easy process. Excellent easy process. Nothing was to much bother. Really happy Reviewed on: 12th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8725)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Opening account online

It was a simple process to open a new account online. There was a few days delay before details came through on how to transfer money into the account. I assume you would be able to pay money in immediately if you open in branch. Reviewed on: 5th February 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback for us - we appreciate it. Yes, in branch it would be possible to deposit a balance immediately Response date: 5th February 2021

Opening an ISA account in lockdown

This is in two parts. 1. The actual process was difficult because of lockdown and the unscheduled closure of the Abingdon branch when i was able to visit the branch. So everything had to be done by post (also not so good under lockdown) and finally neatly sorted by scanning a document and sending it by email. All done now. 2. All the staff I dealt with were very helpful and patient with a grumpy (I suspect!) old man . Eventually I got my account opened and it is now in action. Thank you to all who I had spoke to. Reviewed on: 2nd February 2021

Reply from Newbury Building Society Mr Redfern, thank you so much for taking the time to leave feedback - we do appreciate it. We apologise for the difficulties you have experienced and for the temporary closure of our Abingdon branch - we are working hard to take all precautions to ensure the safety of our employees and customers and sometimes this has meant we have had to make difficult decisions in resourcing branches during this time. We appreciate this has not been ideal but thank you for your patience. We will forward your comments to the colleagues who assisted you - they will be pleased to hear that all was completed in the end. Many thanks again. Response date: 2nd February 2021

Helpful, Friendly and Efficient

All of the staff that I dealt with at Newbury (for my initial enquiry) and Andover (where i opened my account) were very helpful and explained all that I needed to know in a clear manner. The process of opening my account was very simple, quick and painless. Reviewed on: 1st February 2021

Reply from Newbury Building Society Hi Patricia, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 1st February 2021

Opening New Account

We called into our local branch to open 2 new accounts and were given a comprehensive document folder containing all the information needed as well as application forms. We returned the completed application forms the next day and our passbooks were received in the post 2 working days later. Reviewed on: 28th January 2021

Reply from Newbury Building Society Hi Kevin, thanks again for taking the time to leave feedback for us - we really appreciate it. Response date: 28th January 2021

struggle to Open Account

Struggled to Open an Account with Newbury Building Soc on-line despite other banks and B.S. allowing me to open an account on-line without problem. N Building Soc needed further identification. Then slow to respond back. Nearly gave up and took my business for the same Interest Rates elsewhere. Reviewed on: 26th January 2021

Reply from Newbury Building Society Hi TopCat, thank you for taking the time to leave feedback and let us know your experience - we are sorry to hear your frustration. We will share your comments with the savings team and if you email us marketing @newbury.co.uk we can look into this for you. Thanks again for letting us know - we appreciate it. Response date: 27th January 2021

Everything was simple and straightforward with friendly staff.

Nothing more to add really from my earlier comments, what I liked was the fact that the branch is local and being able to discuss things face to face as I initially made an enquiry but then was made aware of a product I wouldn’t have been aware of. Reviewed on: 25th January 2021

Reply from Newbury Building Society Hi Phil -thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 25th January 2021

New Savings Account

Once I had decided to invest money with the Newbury Building Society it was a quick telephone call and the paperwork arrived within a few days. All very simple. Reviewed on: 25th January 2021

Reply from Newbury Building Society Hi Paula, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 25th January 2021

Efficient and Professional Service

From the start the process was clearly explained. The Covid safe working practice were explained when I was in branch and over the phone customer service enable a well explained setup of my new accounts. It was the confidently and expertly explained options available to me that were the reason I have opened two accounts and plan to transfer my ISA to Newbury in the next financial year. I would highly recommend the team in the Didcot branch. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Ben, thank you for taking the time to leave feedback and for your kind words. We will be sure to share your comments with our colleagues in the Didcot branch who will be so pleased to hear this. Many thanks we appreciate it. Response date: 25th January 2021

Staff in Thatcham, were very helpful and obliging.

Opened New ISA, dealt with the best they can in the current climate. Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Barbara, thank you for taking the time to leave feedback for us, we really appreciate it. We will share your comments with our colleagues in Thatcham branch, who will be so pleased to hear them. Many thanks Response date: 25th January 2021

Online banking issues

I registered for online banking last week. Today for the first time I went online, I did make a mistake with my password and the account was locked. I contacted the savings team, and someone unlocked my account. I tried again, and the account was still locked. I tried calling again, and twice after holding on for 20 minutes my call was cut off. I then rung in my local branch - Basingstoke, who said they would email the accounts team to unlock my account. She said someone would contact me this afternoon, so we will have to see. First impressions of customer service not good! Reviewed on: 22nd January 2021

Reply from Newbury Building Society Hi Julie, we are sorry to hear that you have been having these issues - thank you for letting us know - this is not the normal level of service experienced and we would like to apologise for the frustration this has caused. Please can you provide us with a contact email or number by emailing us at marketing @newbury.co.uk so that we can prevent any further issues. Response date: 25th January 2021

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