Write a review

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

View other Newbury Building Society products

4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

Visit provider site Read all reviews See your review

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8725)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Mr Stephen Armstrong

I was most impressed by the interaction, early on, with a human being, and the help i was given Good old fashioned service and values Reviewed on: 15th January 2021

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 15th January 2021

Problem signing on to account

Very helpful ,friendly and polite Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback - we appreciate it. Response date: 11th January 2021

Easy process although with one reservation

I opened a second ISA account. The process was straightforward until it came to adding funds. When I entered my bank sort code the system brought up the wrong branch address. I knew this would not be a problem as my wife had the same issue and contacted our local Newbury office about it and was re-assured, so I knew it was not a problem. But it did make us stop and wonder about the whole system, but everything worked as expected anyway. Reviewed on: 9th January 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback - we appreciate it. We will take note of this and ensure that this is noted in instructions and notes so allay any concerns. Many thanks again Response date: 11th January 2021

Proactive customer service

Fabulous customer service from Newbury BS. They contacted us one year after opening our first account to remind us we became eligible for a higher interest account at this point. Paperwork arrived a day later and the account was open within a few days. Couldn’t ask for more. Reviewed on: 9th January 2021

Reply from Newbury Building Society HI Mike, thank you for taking the time to leave feedback for us and for your kind comments, we really appreciate it. Response date: 11th January 2021

Simple way to open new account

It was so easy to open a new account online, it took only a few minutes and account was open and ready to accept funds, no queuing or waiting in branch. Great service Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Emily, thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 11th January 2021

Excellent service

Newbury have been a pleasure to deal with from the beginning. Their products were the best we found anywhere, they were very easy to contact, offered the best rates, and the staff were friendly and efficient. I'm happy to recommend them unreservedly. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback for us and for your kind words - our colleagues will be so pleased to read them. Response date: 8th January 2021

Very quick account opening

New customer to Newbury and pretty impressed with the online application of a savings account which was visible online straight away. Reviewed on: 8th January 2021

Reply from Newbury Building Society Hi Nick, thank you for taking the time to leave feedback - we much appreciate it. Response date: 8th January 2021

Registering to use on line services

Nicola answered my queries in a concise, polite and knowledgable way. A very pleasant first contact experience with Newbury Building Society Reviewed on: 8th January 2021

Seems promising...will have to wait & see

Account opening was smooth but had to send in form in the post Reviewed on: 24th December 2020

Reply from Newbury Building Society HI Solly, thank you for taking the time to leave feedback - we trust that you have received confirmation and all is now completed. Response date: 30th December 2020

opening an existing member savings account

the Alton office was friendly and welcoming and COVID secure I sat on a comfortable seat for a few minutes and then was helped very pleasantly and efficiently by Ian. I saw the lovely calendar and was pleased to make a donation to a local charity to take one home I have also had outstanding service at the Basingstoke and Winchester branches I have always been impressed with the society. its moral beliefs and stunning customer service. It is what building societies were established for brought up to date Reviewed on: 18th December 2020

Reply from Newbury Building Society Hi David, thank you so much for your kind words and taking the time to leave feedback for us . We will be sure to share your comments with our colleagues who will be so pleased to hear them. Thank you again. Response date: 18th December 2020

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Beverley Building Society 4.91 from 272 reviews
Personal savings
from Cynergy Bank 4.79 from 216 reviews
Savings
from Chetwood Bank 4.63 from 748 reviews

Want to see more from Newbury Building Society?

Mortgages
from Newbury Building Society 4.81 from 1383 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub