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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8860 reviews)

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4.90

Based on 8,860 reviews, last reviewed 30th Jun 2026

257% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

In branch service review Rachel have been brilliant, explained everything well. Very happy bubbly personality. Reviewed on: 30th June 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Prompt, informative and friendly service

It was easy to book an appointment in branch and I was given comprehensive advice about the savings options available to me. Opening my chosen accounts was straightforward and the customer service was excellent. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Mrs White, we're delighted to hear you had an excellent experience in branch. Thank you for taking the time to leave us feedback. Response date: 16th March 2020

Opened savings account.

Branch friendly and organised. Website works. I would recommend. Reviewed on: 13th March 2020

Reply from Newbury Building Society Hi Phil, thank you for your feedback and kind words. It's much appreciated. Response date: 16th March 2020

MONEY LAUNDERING CHECK

Rather obtuse, unintelligent approach to the above. Unable / unwilling to verify personal deatials to allow a new account to be opened, despite my being an existing customer where these details had been verified previously and used consistently by the Society for years. Quick while I waited phone call to HQ and its datbase access could have resolved. Live 120 miles from Newbury - not at all impressed. Matter resolved subsequently by post (following telephone complaint), but left a sour taste. Procedures need amending and disseminating to all staff. Reviewed on: 13th March 2020

Reply from Newbury Building Society We are really sorry to hear about your recent experience with us and glad that the situation was resolved in the end. Thank you for taking the time to share your comments which we will take on board when we review our process. We do need to meet the money laundering requirements which have changed over the years but we do want to make the process as easy as possible for our customers so we will be reviewing how we can do this. Response date: 16th March 2020

very helpful

answered all my questions and the timescale matched Reviewed on: 9th March 2020

Reply from Newbury Building Society Hi, thank you for taking the time to provide feedback, it's much appreciated. Response date: 9th March 2020

Very efficient

Sue was very helpful, informative and thorough with the paperwork for the new account. Thanks for the help. Reviewed on: 8th March 2020

Reply from Newbury Building Society Hi Mohan, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 9th March 2020

Professional, easy understanding, listened

I recently opened a savings account, I required a way of saving money in a book instead of online. The advisor showed all accounts available as and also listened to what I was looking for and why, the recommended product was exactly what I required. Newbury gives a personal, friendly service which I will/have be recommending to others. Reviewed on: 7th March 2020

Reply from Newbury Building Society Hi Ruth, thank you for taking the time to leave feedback for us its much appreciated. We are pleased to hear when the service has been so helpful. Response date: 9th March 2020

Good experience in Winchester branch

Needed our pass books updated and wanted to open 2 new EMA accounts. The staff were very helpful, especially Subashini, who guided us through the application forms and managed to issue the new pass books that same day. Reviewed on: 6th March 2020

Reply from Newbury Building Society Hi Ron, thank you for your kind words and for taking the time to leave feedback. We will be sure to share your comments with the team and Subashini, who will be pleased to hear this. Thanks again. Response date: 9th March 2020

Great rates, quick and good customer servoce

Opened up an account a year ago and have just transferred to another account. A couple of hoppus to jump through the the website isn't as slick as it could be, but great customer service from the team that helped me get to where I needed. And interest rates are some of the best you can find! Reviewed on: 6th March 2020

Reply from Newbury Building Society Hi Rob, thank you for your feedback, it's much appreciated. Response date: 9th March 2020

Newbury Building Society is Tops, obviously!

Newbury Building Society must interview and train their staff very thoroughly, which was evident on our recent visit to set up an account in Hungerford. The service was efficient and clear, the office was clean and comfortable, and the result was swift and satisfactory. Newbury Buildings Society is tops - quite obviously! Reviewed on: 6th March 2020

Reply from Newbury Building Society Hi Gillian, thank you for taking time to provide feedback for us, it's much appreciated. We will be sure to share your comments with our colleagues who will be thrilled to hear them. Many thanks again. Response date: 9th March 2020

Excellent customer service

I emailed to contact someone as I couldn’t open the account I wanted on line. I received a prompt reply and the customer service advisor sent the paperwork I needed. This was followed up with a personal letter with the passbooks. I thought the whole experience was very prompt and personal. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Claire, thank you for taking the time to leave feedback, it is much appreciated. Response date: 2nd March 2020

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