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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Very good customer service

I was unsure about which savings account to open and my advisor was very helpful and friendly while providing me options. Reviewed on: 21st August 2020

Reply from Newbury Building Society Hi Elly, thank you for taking time to leave comments for us - we really appreciate it. Response date: 24th August 2020

Easy cash ISA

Having unintentionally maxed out my Existing Member Account annual deposit limit I needed to open another interest paying account. I researched several alternative options online l but came back to Newbury Building Society because the interest rate for the service on the Easy cash ISA was comparible to some others and better than many and I have the advantage of being able to visit a branch to talk in person. Opening the account was the work of 15 minutes, so easy, and the lady doing this was friendly and talked me through every step, answered all my questions and provided me with my pass book and the literature associated with the account to read at home. I keep coming back to Newbury Building Society accounts and as a family we currently have and over the last twenty seven years have had, multiple accounts. I would unreservedly recommend them. Reviewed on: 21st August 2020

Reply from Newbury Building Society HI Karen, thank you for taking the time to leave feedback for us and your kind comments. We really appreciate it. Response date: 24th August 2020

New account

Very friendly and helpful. Making sure I had the right account Reviewed on: 14th August 2020

Reply from Newbury Building Society Hi Lorraine, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 14th August 2020

Very efficient, friendly service. No fuss.

I am putting money into the Newbury as I agree with its principles. The service that you get is very good- I could say old fashioned- which is just what I expect from a financial service provider. Reviewed on: 14th August 2020

Reply from Newbury Building Society HI Paul - thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it. Response date: 28th August 2020

Top marks!

I have always found Newbury Building Society (Winchester branch) to be not only professional but also very friendly. The staff are knowledgable about the range of accounts offered. Currently they are also taking appropriate measures to function safely. Reviewed on: 10th August 2020

Reply from Newbury Building Society Hi GD, thank you so much for taking the time to leave these kind comments. We appreciate your feedback and our branch colleagues at Winchester will be so pleased to hear their efforts are appreciated. Response date: 11th August 2020

Opening a new savings account could not have been easier.

I telephoned the branch and discussed my requirements re a new savings account. The person I was talking to was friendly, efficient, helped me identify the best account for my needs, took the relevant details and said there would be a package in the post the following day, which there was. Went into the branch with proof of identity and account was set up within 5 minutes. Passbook arrived in the post two days later. Reviewed on: 10th August 2020

Reply from Newbury Building Society Hi Philip, thank you for taking the time to leave feedback for us - we much appreciate it. Response date: 10th August 2020

opening new accounts

Very easy, fast and efficient. I opened 3 Accounts all signed up within 15 minutes. Reviewed on: 7th August 2020

Reply from Newbury Building Society Hi Bryan, thank you so much for taking the time to leave feedback - we much appreciate it. Response date: 7th August 2020

Caroline explained everything clearly

Caroline took time to help me understand the various accounts on offer. This helped me to decide which was the right account for me. The online process took longer than I expected. As an existing member I thought the system would have pre populated forms and linked the accounts immediately, but it seemed Caroline had to re-input information you already hold. Reviewed on: 7th August 2020

Reply from Newbury Building Society Hi Sandra - thank you for taking the time to leave feedback - we will share your comments with our development team who are looking to improve our systems to make processes more efficient for customers. We will also share your comments with Caroline who will be pleased to hear them. Thank you for sharing this feedback it helps us improve processes to make them as smooth as possible. Response date: 7th August 2020

First class service

Dawn Ross made everything so easy it made it a very pleasing experience . Top marks to Dawn Reviewed on: 1st August 2020

Reply from Newbury Building Society HI - thank you so much for your kind words - they are much appreciated and we will ensure Dawn is aware - she will be so pleased. Response date: 3rd August 2020

Professional and friendly

Very thorough in explaining all available options Reviewed on: 31st July 2020

Reply from Newbury Building Society Hi Carole, thank you for taking the time to leave feedback and for your kind words - we appreciate it. Response date: 31st July 2020

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