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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Excellent service

I have been a customer with the Newbury for over 10 years.I have always found the staff and service they give excellent Reviewed on: 31st July 2020

Reply from Newbury Building Society Hi James, thank you for taking the time to leave feedback for us - we really appreciate it. Response date: 31st July 2020

Existing customer opening new accounts

Very efficient and friendly member of staff. A pleasure to deal with Reviewed on: 24th July 2020

Reply from Newbury Building Society Thank you Ron and Eileen for taking the time to leave feedback for us - we really appreciate it. Response date: 24th July 2020

A very helpful young lady

As always this young lady is always very helpful Reviewed on: 24th July 2020

Reply from Newbury Building Society Hi Phillip - thank you for leaving feedback for one of our colleagues - its great to hear when service has been good! Response date: 24th July 2020

To open another savings a/c (my 4th) with the Society for funds from another savings institution whose rate had been reduced to next to zero.h

I had a friendly and detailed explanation of the options. Having decided on the account to open I was given all the help needed to complete the paperwork in a very helpful manner. Reviewed on: 24th July 2020

Reply from Newbury Building Society HI John, thank you very much for taking time to leave feedback, we much appreciate it. Thanks Response date: 24th July 2020

Excellent service

Details of the accounts available for my needs were explained in full, and the whole process was carried very efficiently and quickly. Reviewed on: 18th July 2020

Reply from Newbury Building Society Hi Mr Hudson, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 20th July 2020

Outdated application process using a poorly designed form

Too much information required over 2 pages resulting in very small font size and insufficient space to hand write required information such as "opening balance". Have recently opened numerous accounts with various financial institutions and this was by far the most outdated and cumbersome. Have a look at NS&I, Starling Bank, Paragon, Charter Bank or many others who all follow a similar process to each other resulting in a much better customer experience. Maximum balance restriction on "Welcome To Newbury" account could be made more prominent and disappointing you have to have the account for a year before you can open a higher rate account. Reviewed on: 17th July 2020

Reply from Newbury Building Society HI Mike, thank you for taking the time to provide this feedback - we will forward this to the operations team to review the forms - we apologise the process was not a positive experience, we will look at how we can improve this. Thank you again. Response date: 17th July 2020

Very good experience. Opened a new account with ease.

All was good. Very professional service by all involved. Social distancing was observed by all which put my mind at rest. Thanks everyone. Reviewed on: 10th July 2020

Reply from Newbury Building Society Hi Pete, thank you so much for taking the time to leave feedback for us - we really appreciate it. Response date: 13th July 2020

New account

The lady on the front counter was very helpful and polite and cheerful and my new account was opened very quickly Reviewed on: 10th July 2020

Reply from Newbury Building Society Hi Mrs Thomas, thank you for taking the time to leave feedback for us - we much appreciate it and your kind words. Response date: 10th July 2020

Easy set up, friendly and knowledgeable staff!

Alton branch were fantastic. Opened a new account with Julie who was fab. Went through all the details so I could understand everything! Super friendly and knowledgeable. Thanks very much! Reviewed on: 4th July 2020

Reply from Newbury Building Society Hi Anna, thank you for taking the time to leave feedback for us, we will be sure to share your comments with Julie and the team, who will be so pleased to hear them. Many thanks Response date: 6th July 2020

Traditional Service at its Best

Efficient and friendly, what more do you need. (Santander please note!) Reviewed on: 4th July 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us, we really do appreciate it. Response date: 6th July 2020

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Newbury Building Society: Savings reviews

22% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8805)

Excellent service

Existing customer opening new accounts

A very helpful young lady

To open another savings a/c (my 4th) with the Society for funds from another savings institution whose rate had been reduced to next to zero.h

Excellent service

Outdated application process using a poorly designed form

Very good experience. Opened a new account with ease.

New account

Easy set up, friendly and knowledgeable staff!

Traditional Service at its Best

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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