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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Crossing the North South divide!!

Afrer securing a mortgage with another lender first and then having it withdrawn at the last minute because they could! The Newbury stepped in and and more than filled our not insignificant gap in lending needs. We are now in our lovely new home and its thanks to the Newbury. Reviewed on: 4th February 2020

Reply from Newbury Building Society Hi David, thanks for taking the time to leave feedback, it's much appreciated and happy new home! Response date: 5th February 2020

Opening of a savings account

Very ease to open the savings account without any hassle, Reviewed on: 3rd February 2020

Reply from Newbury Building Society Hi Mrs Moir, thank you for taking the time to leave feedback, it's much appreciated. Response date: 3rd February 2020

excellent service

When I went into the Winchester branch to enquire about a savings account, The manager I spoke to was very helpful and gave me the relevant forms. I filled in the forms but was telephoned later as there was a query about my form, but it was sorted out very efficiently. Many thanks!! Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Tony, thank you for your feedback, it's great to hear you've had a positive experience opening an account with us. We will let our colleagues in Winchester know - they will be pleased to hear this. Many thanks and welcome to the Newbury! Response date: 3rd February 2020

Setting up a senior saver for my father and a new to newbury for myself

Amazing helpful experience with Caroline form the Alton branch! Reviewed on: 31st January 2020

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we will be sure to share your comments with Caroline who will be pleased to hear this. Many thanks again. Response date: 3rd February 2020

Simple and helpful

The forms were simple, and when I made a mistake filling in the application form and omitted some information the clerk at the Newbury was able to obtain the information elsewhere for me. Prompt service and it looks like a good product that I have bought. Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Ja, many thanks for taking the time to leave feedback for us, it's always rewarding to hear that service has been helpful and your experience smooth. Response date: 3rd February 2020

Good so far

I have only been with Newbury for a couple of weeks. However, have so far been extremely impressed with the customer service provided, especially with minimal wait times on the phone. Reviewed on: 31st January 2020

Excellent branch service frustrating online set up (not achieved)

Went online to set up and make an initial payment, staff were very helpful but I was unable to carry out the set up. Was it me?? Calling at Hungerford branch to pay money in I was well treated and all my questions were answered. A good experience at the branch. Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi Brian, thank you for taking the time to let us know how your experience has been, we are sorry to hear you have had issues with setting up an online account, we are happy to contact you to resolve this with you if you wish. Response date: 3rd February 2020

Helpful, clear explanations and prompt service.

I was opening a savings account. The appointment was made quickly and the interview itself was conducted very well. Every effort was made, it seemed to me, to understand my situation and needs. As a result, the arrangements made to open the most appropriate accounts went without a hitch. Passbooks arrived two days later! Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi David, thank you for your kind words and for taking the time to leave feedback, it's much appreciated. Response date: 3rd February 2020

Excellent

Very helpful staff and fair and reasonable rates Reviewed on: 28th January 2020

Locally focussed and great to deal with

I visited to open a ‘Welcome to Newbury’ account and found the experience excellent. Newbury Building Society feels like part of the local community and the staff are very welcoming and knowledgable. This is the kind of service that larger financial institutions simply can’t offer. Highly recommended. Reviewed on: 27th January 2020

Reply from Newbury Building Society Hi Gary, thank you for your kind words and for taking the time to leave feedback - it's much appreciated and welcome to the Newbury! Response date: 28th January 2020

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