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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8860 reviews)

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4.90

Based on 8,860 reviews, last reviewed 30th Jun 2026

257% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

In branch service review Rachel have been brilliant, explained everything well. Very happy bubbly personality. Reviewed on: 30th June 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Brilliant Customer Service

I opened a savings account by post....I managed to forget to print the back page properly and a lovely lady called me to say they still needed a signature, sent the missing page to me by first class post with a pre paid envelope to return it, and explained timescales etc. I Love smaller Building Societies like Newbury as you get a much more personal service than you do with big nationals. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Sue, thank you for taking the time to leave feedback for us, it really is appreciated. Response date: 28th February 2020

Good value and service

Staff friendly and helpful and solved all my problems . Staff were very quick to answer the telephone and quickly answered my questions professionally. Reviewed on: 28th February 2020

Great service and good product

Caroline was very helpful and professional in the whole interview and found us the product that suited us well. Pity about the rate! But competitive in the current climate. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi David, thank you for taking the time to leave feedback, we will be sure to share your comments with Caroline, who will be pleased to hear them. Thanks again it's much appreciated. Response date: 28th February 2020

Opened an account only for it to be closed within 24 hrs

Everything went really well. It was all set up very quickly and I was told I was accepted and the account was open. But...the next day I was notified it was closed and funds returned because I was not permitted to have a second account from the same product. It would have been better had I at least been offered the chance to convert to a different product and have the choice. Newbury is an excellent service provider generally, so this was an unexpected blip. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi, we are sorry to hear that this happened. We are sharing your feedback with our colleagues in the customer service team to review how this happened so that we can prevent it happening. Our apologies for the inconvenience and thank you for taking the time to let us know. Response date: 28th February 2020

First class service

Courteous staff with no time wasting telephone wait. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it is much appreciated. Response date: 28th February 2020

It took a little longer than I imagined it would take. It was, after all, a fairly simple job.

I wanted to open an existing member's account. The instructions for online transfer to achieve this were not particularly clear and the process was delayed due to my needing to prove my identity for an account that was only available t existing members - seems a little illogical... Reviewed on: 28th February 2020

Opening a Savings Account

I opened a Savings Account and found the process easy and quick. Newbury doenst offer the best rate in the market but it's not far off. With the peace of mind that they offer very pleased to be dealing with them and would duggest they are a good choice. Reviewed on: 28th February 2020

Reply from Newbury Building Society Hi Chris, thank you for taking the time to leave feedback. It's much appreciated. Response date: 28th February 2020

Friendly and helpful staff

Good service. A short wait in the branch so probably better to make an appointment though I wasn't in a rush. Reviewed on: 24th February 2020

Reply from Newbury Building Society HI Liza, thank you for taking the time to leave feedback, it's much appreciated. Response date: 24th February 2020

central location with friendly helpful staff.

Always able cheerfully to provide knowledgeable and useful advise to any question I have I have asked about. Reviewed on: 23rd February 2020

Overall a good experience

My experience was good. It would’ve been better had there been bonds to purchase. Also being offered a beverage at the appointment would’ve given a more welcoming, professional touch. Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi Holly, thank you for taking the time to leave feedback, it's much appreciated. We will share your comments with our colleagues who deal with products and branches to review. Response date: 24th February 2020

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