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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Friendly efficient service

Very friendly and efficient service. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Melanie, thank you for taking time to leave feedback, it's much appreciated Response date: 27th January 2020

Opening an ISA with the Newbury Building Society

As I already had a savings account with Newbury, the process did not take long. I was in and out in about half an hour. Ken at the Basingstoke Branch was very helpful and friendly and gave me all the information I needed to know. The service was very quick and efficient: thepassbook arrived the following day. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Bob, thank you for taking time to leave feedback fro us, it is much appreciated. We will share your comments with Ken who will be pleased to hear this. Response date: 27th January 2020

Friendly and efficient

I opened a new savings account in the Alton branch. Caroline was professional and diligent whilst going through the account opening procedure and kept me informed along the way. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Astrae, thank you for taking the time to leave feedback, it's much appreciated, we will share your comments with Caroline, who will be pleased to hear them. Many thanks Response date: 24th January 2020

why cant every financial experience was so enjoyable?

Opening a new account was very easy. I was made to feel an important part of the building society and received a warm welcome by Hannah who dealt with my application and took me through the process professionally and friendly. I am pleased to be a member. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Paul, thank you for your kind words and taking the time to leave feedback. We will share your comments with Hannah who will be so pleased to hear this. Response date: 24th January 2020

Good rates and easy to open

Very happy with the rates and service I have received from the Newbury. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Robin, thanks for taking the time to leave feedback, it's much appreciated. Response date: 24th January 2020

Service like no other and great rates

I have been to a couple of NBS branches now and everyone has been friendly and helpful. I was even offered a better account without asking, not something I get from the banks until I threaten to take my money away. Not to mention the best interest rates on my local high street. Keep up the great work Newbury! Reviewed on: 21st January 2020

A star provider

This is the only savings provider that contacts me to tell me there is a better account for my specific circumstances...having remembered what those are !!!' No other provider gives such a personal service. Would not hesitate to recommend them to friends and family. Reviewed on: 20th January 2020

Reply from Newbury Building Society Hi Anne, thank you for taking the time to leave feedback, it's lovely to hear that you are pleased with the service you receive. Response date: 21st January 2020

Efficient and straightforward transaction.

What can I say?It went smoothly,in fact, it was so smooth that we recieved our new papers before the money was transfered out of our bank account,where the interet rate is truely pathetic.It is comforting to know that the money we hold for emergency use is earning some interest.Thank you so much. Kind regards, Ritva Reviewed on: 20th January 2020

Reply from Newbury Building Society HI Ritva, thank you for taking the time to leave feedback. We really appreciate it. It's great to hear the service you received was straightforward. Response date: 21st January 2020

Updating a dormant account

Helpful and patient. Clear explanation and useful advice. Both friendly and professional. Reviewed on: 20th January 2020

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave feedback, it's much appreciated. Response date: 21st January 2020

excellent service

Opened a savings account for the first time and outstanding service. Highly recommended. Excellent customer service and prompt replies to emails. Account opened quickly. 10/10. Laura's customer service is outstanding. Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 20th January 2020

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