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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Excellent clear instructions

I was most impressed with the clarity and overall information given to me regarding opening an account with you also the friendliness and professionalism of your member of staff (I believe it was Chelsea according to her badge) which made the whole experience to use a term "a joy to do business". It was well worth the time to open an account. Mr Keri Eynon Reviewed on: 29th May 2020

Reply from Newbury Building Society Hi Keri, thank you for taking the time to leave feedback for us - it's much appreciated and we will be sure to share your comments with Chelsea, who will be so pleased to hear them. Many thanks again. Response date: 29th May 2020

Straight forward account opening

The process of opening an existing members account was fairly straight forward & no issues encountered Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi Emma, thank you for taking the time to leave feedback, we really appreciate it. Response date: 26th May 2020

Opening new savings account online

Opening the account was very straightforward once I had all the information. Unfortunately, the website is not the most intuitive to use. Once you are familiar with it, it is ok, but there are banking sites much easier to negotiate. Face to face and email customer service is great. Reviewed on: 22nd May 2020

Reply from Newbury Building Society HI Ms Brooker - thank you for taking the time to leave feedback, it's much appreciated. If you have any further specific feedback on the website or our online portal please do let us know so we can review making it easier. Many thanks Response date: 26th May 2020

New account

Opened the new account online no problems Reviewed on: 22nd May 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. Response date: 22nd May 2020

Friendly help by myaccounts service

Had a question about being able to view some of my accounts online. I decided to ask about it online rather than visit branch due to C19 virus. Got answers back really quick and resolved my issue quickly Reviewed on: 19th May 2020

Reply from Newbury Building Society Hi Christopher, thank you for taking the time to provide feedback - we really appreciate it. Response date: 20th May 2020

Generally good.

Straightforward login procedure that feels secure. The rules on maximum balance (Welcome to Newbury) and maximum annual deposit (EMA) could be made more prominent. Reviewed on: 11th May 2020

Reply from Newbury Building Society Hi JIm, thank you for taking the time to provide feedback, it's much appreciated. We will review the savings product details to see if the limits can be made more prominent. Response date: 12th May 2020

Good and friendly Building Society with old fashioned service.

When into local branch to open new savings account. Reviewed on: 6th May 2020

Reply from Newbury Building Society Hi Craig - thank you for taking the time to leave feedback, its much appreciated. Response date: 7th May 2020

Easy

Very simple to do online........ Reviewed on: 1st May 2020

Reply from Newbury Building Society Hi Kevin, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 4th May 2020

New savings form in the post

Phoned about drop in interest on Welcome account, and if could transfer to £2000 to new existing saver accounting. Form sent in the post and now returned to you. All questions answered quickly and efficiently Reviewed on: 25th April 2020

Reply from Newbury Building Society HI Louise, thank you for taking the time to leave feedback for us, it's much appreciated. Response date: 27th April 2020

Excellent

Most Excellent service and people Reviewed on: 24th April 2020

Reply from Newbury Building Society Hi Alex, thank you for taking the time to leave feedback for us - it's much appreciated. Response date: 24th April 2020

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