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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8723)

excellent service

Opened a savings account for the first time and outstanding service. Highly recommended. Excellent customer service and prompt replies to emails. Account opened quickly. 10/10. Laura's customer service is outstanding. Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 20th January 2020

Excellent friendly service, just what we need in a High Street business

Laura was efficient and friendly and suggested the best savings account for my husband and myself. It is terrific to have this facility on our High Street. Long may you remain! Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave feedback for us, it's much appreciated. We will be sure to share your comments with Laura. Thank you! Response date: 20th January 2020

Great service

Sorted everything I needed quick and easy Reviewed on: 17th January 2020

Basingstoke office

Very pleasant and helpful ladies. A very pleasant atmosphere pervades in the office. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback. It's much appreciated. We will share your comments with our colleagues in the Basingstoke branch who will be so pleased to hear this. Response date: 17th January 2020

Friendly and effective providers

Never too busy to have a face to face meeting, friendly and able to explain everything very clearly. Great products. Reviewed on: 17th January 2020

Easy to enrol and open a Seniors account

But A pity I could not open a "Welcome to Newbury " account online as I live some distance from the nearest branch. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to provide feedback. We will advise customers if we change Welcome to Newbury to online opening in the future. Many thanks Response date: 17th January 2020

Straight forward service

The only slight quibble was that when requesting to open a new account, despite 3 tellers appearing to be doing nothing and two further staff behind the counter, I was asked to wait 10 minutes for someone to come from upstairs. Not the most friendly person, but I suppose accuracy is all that is required for a transaction. Straight forward to open a account, although it's a shame the loyalty account limits deposits to 2000 per tax year. No apology or explanation given for the reduction. Newbury Building Society not in the customer relationship business. Rates are good and passbooj account facility meets my needs. Happy to support local business over big banks. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Gareth, thank you for taking the time to leave feedback, we are sorry to hear that you are disappointed in the service you received from us. We will be in touch to discuss your experience. Response date: 17th January 2020

Helpful & good rates for members

Good service and good rates of interest Reviewed on: 14th January 2020

On-line reset

I was locked out of my online account, I called and spoke to a savings advisor who sent me emails to re-set all of my details. The process was quick and easy and I was back into my account in no time Reviewed on: 14th January 2020

Friendly and Local building society

Friendly and knowledgeable staff were very helpful in setting up new savings accounts for myself and my fiance. They kept the branch open so that we could complete our details and open our new accounts. Very different to other banks we've been with. Taken with very good rates we highly recommend. Reviewed on: 14th January 2020

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