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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

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Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Efficient and straightforward transaction.

What can I say?It went smoothly,in fact, it was so smooth that we recieved our new papers before the money was transfered out of our bank account,where the interet rate is truely pathetic.It is comforting to know that the money we hold for emergency use is earning some interest.Thank you so much. Kind regards, Ritva Reviewed on: 20th January 2020

Reply from Newbury Building Society HI Ritva, thank you for taking the time to leave feedback. We really appreciate it. It's great to hear the service you received was straightforward. Response date: 21st January 2020

Updating a dormant account

Helpful and patient. Clear explanation and useful advice. Both friendly and professional. Reviewed on: 20th January 2020

Reply from Newbury Building Society Hi Stephen, thank you for taking the time to leave feedback, it's much appreciated. Response date: 21st January 2020

excellent service

Opened a savings account for the first time and outstanding service. Highly recommended. Excellent customer service and prompt replies to emails. Account opened quickly. 10/10. Laura's customer service is outstanding. Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Laura, who will be so pleased to read them. Response date: 20th January 2020

Excellent friendly service, just what we need in a High Street business

Laura was efficient and friendly and suggested the best savings account for my husband and myself. It is terrific to have this facility on our High Street. Long may you remain! Reviewed on: 18th January 2020

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave feedback for us, it's much appreciated. We will be sure to share your comments with Laura. Thank you! Response date: 20th January 2020

Great service

Sorted everything I needed quick and easy Reviewed on: 17th January 2020

Basingstoke office

Very pleasant and helpful ladies. A very pleasant atmosphere pervades in the office. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback. It's much appreciated. We will share your comments with our colleagues in the Basingstoke branch who will be so pleased to hear this. Response date: 17th January 2020

Friendly and effective providers

Never too busy to have a face to face meeting, friendly and able to explain everything very clearly. Great products. Reviewed on: 17th January 2020

Easy to enrol and open a Seniors account

But A pity I could not open a "Welcome to Newbury " account online as I live some distance from the nearest branch. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Lesley, thank you for taking the time to provide feedback. We will advise customers if we change Welcome to Newbury to online opening in the future. Many thanks Response date: 17th January 2020

Straight forward service

The only slight quibble was that when requesting to open a new account, despite 3 tellers appearing to be doing nothing and two further staff behind the counter, I was asked to wait 10 minutes for someone to come from upstairs. Not the most friendly person, but I suppose accuracy is all that is required for a transaction. Straight forward to open a account, although it's a shame the loyalty account limits deposits to 2000 per tax year. No apology or explanation given for the reduction. Newbury Building Society not in the customer relationship business. Rates are good and passbooj account facility meets my needs. Happy to support local business over big banks. Reviewed on: 17th January 2020

Reply from Newbury Building Society Hi Gareth, thank you for taking the time to leave feedback, we are sorry to hear that you are disappointed in the service you received from us. We will be in touch to discuss your experience. Response date: 17th January 2020

Helpful & good rates for members

Good service and good rates of interest Reviewed on: 14th January 2020

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