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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8723)

1st Class - we couldn't have asked for more

My husband and I called in to our local Andover Branch as potential new customers, having recently moved to the area. We opened a savings account each without any fuss or bother. It took about 30 minutes and Charlotte Couch handled the process in a friendly, courteous and professional way, explaining everything we needed to know about the society and its products. We left very impressed with the building society and the branch and have every intention of investing our savings in more products and look forward to being Newbury Building Society customers for many years to come. Reviewed on: 2nd December 2019

Reply from Newbury Building Society Hi Sue, Many thanks for taking the time to leave feedback for us, it's much appreciated. We will be sure to share your comments with Charlotte, who will be so pleased to hear them. many thanks and welcome to the Newbury! Response date: 2nd December 2019

New Online account

Setting up new online account was simple Saving rate was competitive Reviewed on: 30th November 2019

Reply from Newbury Building Society Dear Peter, thank you for taking the time to leave feedback. It's much appreciated. Response date: 2nd December 2019

Great job Will!

We wanted to revisit our savings accounts one year on from opening them. Will did an outstanding job in both understanding our circumstances and optimizing our interest earning opportunities for the year ahead, while also keeping us entertained with anecdotes while the accounts were being updated, Great job Will (Winchester Branch)! Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi John, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Will :-) Response date: 2nd December 2019

Really pleasant and helpful person and comfortable premises to do the business in.

Convenient appointment; nice welcome; comfortable and private room; very able and pleasant lady who successfully won our business for you. Happy. Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback, it's much appreciated. Response date: 29th November 2019

Opening up a n ew savings account.

I needed some help choosing a savings account. The young man on the. Front desk was very helpful and knowledgeable about the different accounts. Reviewed on: 29th November 2019

Reply from Newbury Building Society Hi Jane, thank you for taking the time to leave us feedback , it is very much appreciated. Response date: 29th November 2019

Online account

Opening and viewing the account online was a little bit fraught because I couldn't distinguish between an oh and a zero on the verification code . However Newbury were very helpful and it is all sorted now Reviewed on: 27th November 2019

Reply from Newbury Building Society Hi Roy, thank you for taking the time to leave feedback. We are pleased to hear you have now sorted you online accounts, please do let us know if there is any other issues. Many thanks Response date: 28th November 2019

Not very impressed at the moment

I am unable to log in to my account. It simply says some of your details are incorrect. I don't think they are incorrect because I managed to log in successfully a few days ago. I have requested an email so I can change my password (if that is the problem) but after several attempts no email has arrived. Your office isn't open until Monday morning so I cant even phone you until then. Reviewed on: 23rd November 2019

Reply from Newbury Building Society Hi Lyn, we are sorry to hear that you have not been able to access your online account this weekend, we will contact you this morning. Response date: 25th November 2019

Way too difficult

Opening an online account is just so laborious and off putting, you have to be very determined to keep going. It’s almost a case of ‘how could you make it any more difficult’ Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi Bryan, thank you for taking the time to leave feedback - we are looking at improving our online processes so if you are able to email us with more detail of your experience, it would be really helpful. [email protected] many thanks Response date: 25th November 2019

Great product range

I visited the Newbury Building Society following recommendation from a friend. I obtained a savings account leaflet and went to my local branch to discuss my requirements. I was seen straight away by a very knowledgeable and friendly lady and was able to take out the savings account I chose with ease. They have a large product range to suit different financial circumstances and the account I took out has a very good interest rate. Transactions via the internet and in branch are very easy to do and I have been dealt with by professional and friendly staff. Reviewed on: 22nd November 2019

Had help time and time again

After opening an account there were problems with registering online but with many attempts and failures eventually we managed to set it up . Your customer support representative Laura Togood was diligent, supportive and professional throughout. Reviewed on: 22nd November 2019

Reply from Newbury Building Society Hi John, thank you for taking time to leave feedback. We are sorry to hear the opening of the account online process was not smooth, we will look into this with the team. We will be sure to share your comments with Laura. Many thanks again for letting us know. Response date: 25th November 2019

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