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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Helpful, clear explanations and prompt service.

I was opening a savings account. The appointment was made quickly and the interview itself was conducted very well. Every effort was made, it seemed to me, to understand my situation and needs. As a result, the arrangements made to open the most appropriate accounts went without a hitch. Passbooks arrived two days later! Reviewed on: 31st January 2020

Reply from Newbury Building Society Hi David, thank you for your kind words and for taking the time to leave feedback, it's much appreciated. Response date: 3rd February 2020

Excellent

Very helpful staff and fair and reasonable rates Reviewed on: 28th January 2020

Locally focussed and great to deal with

I visited to open a ‘Welcome to Newbury’ account and found the experience excellent. Newbury Building Society feels like part of the local community and the staff are very welcoming and knowledgable. This is the kind of service that larger financial institutions simply can’t offer. Highly recommended. Reviewed on: 27th January 2020

Reply from Newbury Building Society Hi Gary, thank you for your kind words and for taking the time to leave feedback - it's much appreciated and welcome to the Newbury! Response date: 28th January 2020

Friendly efficient service

Very friendly and efficient service. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Melanie, thank you for taking time to leave feedback, it's much appreciated Response date: 27th January 2020

Opening an ISA with the Newbury Building Society

As I already had a savings account with Newbury, the process did not take long. I was in and out in about half an hour. Ken at the Basingstoke Branch was very helpful and friendly and gave me all the information I needed to know. The service was very quick and efficient: thepassbook arrived the following day. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Bob, thank you for taking time to leave feedback fro us, it is much appreciated. We will share your comments with Ken who will be pleased to hear this. Response date: 27th January 2020

Friendly and efficient

I opened a new savings account in the Alton branch. Caroline was professional and diligent whilst going through the account opening procedure and kept me informed along the way. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Astrae, thank you for taking the time to leave feedback, it's much appreciated, we will share your comments with Caroline, who will be pleased to hear them. Many thanks Response date: 24th January 2020

why cant every financial experience was so enjoyable?

Opening a new account was very easy. I was made to feel an important part of the building society and received a warm welcome by Hannah who dealt with my application and took me through the process professionally and friendly. I am pleased to be a member. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Paul, thank you for your kind words and taking the time to leave feedback. We will share your comments with Hannah who will be so pleased to hear this. Response date: 24th January 2020

Good rates and easy to open

Very happy with the rates and service I have received from the Newbury. Reviewed on: 24th January 2020

Reply from Newbury Building Society Hi Robin, thanks for taking the time to leave feedback, it's much appreciated. Response date: 24th January 2020

Service like no other and great rates

I have been to a couple of NBS branches now and everyone has been friendly and helpful. I was even offered a better account without asking, not something I get from the banks until I threaten to take my money away. Not to mention the best interest rates on my local high street. Keep up the great work Newbury! Reviewed on: 21st January 2020

A star provider

This is the only savings provider that contacts me to tell me there is a better account for my specific circumstances...having remembered what those are !!!' No other provider gives such a personal service. Would not hesitate to recommend them to friends and family. Reviewed on: 20th January 2020

Reply from Newbury Building Society Hi Anne, thank you for taking the time to leave feedback, it's lovely to hear that you are pleased with the service you receive. Response date: 21st January 2020

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