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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8723)

Disappointing treatment of customers

The society are advertising in a huge 1 page spread in the Newbury News of a new account paying 1.5%. However, don't get too excited it's not for current customers! Only fir new ones "not available to existing members". Poor way of trwTing loyalty . Will contact CEO and if not offered this rate will take my money elsewhere and suggest everyone else does too. Reviewed on: 19th December 2019

Reply from Newbury Building Society Hi Jayne, thank you for your feedback - it's great to know that our advertising is working! And we have some great news for you! Our Existing Members Account is for existing members - and it pays 1.75%, (0.25% more than the Welcome to Newbury account you saw for new members if the advert) and the account is there specifically to reward our loyal members after a year of joining us (which is, we agree, an important thing to do). We contact all new members after one year when they qualify for this account to let them know. The account details are available here https://www.newbury.co.uk/savings/accounts/existing-member-account/ and we would be more than happy to contact you to discuss the account if you have been a member for one year. Thanks again for taking the time to leave your review and we wish you a very Merry Christmas! Response date: 20th December 2019

New investment.

Straightforward and comfortable process. No surprises. Reviewed on: 16th December 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback. It's much appreciated. Response date: 17th December 2019

Very helpful lady served us

The lady called Chloe Sumerville (I think) helped at the Newbury Branch and was very helpful, professional and efficient. Reviewed on: 14th December 2019

Reply from Newbury Building Society Hi Hedley, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to share your comments with Chloe, she will be pleased to hear them. Response date: 16th December 2019

Opening a new account wasn't easy at first

Trying to find everything online to open a new Newbury account wasn't straightforward. Could only find the application form for a Shared account and not a sole account. Also, under the Welcome to Newbury account, there was the option to 'Apply Online' but then it didn't appear on the drop down menu for 'myaccounts'. Once downloaded, the Shared form was easy to fill in (crossing out the 2nd applicant) and everything went smoothly from then on Reviewed on: 13th December 2019

Reply from Newbury Building Society Hi Brenda, thank you for taking the time to leave feedback - we will have a look at the process online to try an make it clearer. We have recently removed the option to open the Welcome to Newbury account online, which is why the link did not appear, we will review the content to ensure this is clearer. Many thanks Response date: 16th December 2019

Friendly professional service

The staff in The Hungerford branch are always so helpful and I never feel rushed, friendly and professional service always Reviewed on: 6th December 2019

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback for us, we will be sure to share your comments with our colleagues in the Hungerford branch, they will be so pleased to hear this. Response date: 9th December 2019

Super service!

I was given very helpful and practical advice. Nothing was too much trouble. Reviewed on: 6th December 2019

Reply from Newbury Building Society Hi Esther, thank you for taking time to leave us feedback, it's much appreciated by all of us. Response date: 9th December 2019

Opening account

Telephone contact- Very helpful staff and great support with on line process Really liked not having to wait to speak to a member of staff Reviewed on: 6th December 2019

Reply from Newbury Building Society Hi Lynne, thank you for taking the time to leave feedback, it's much appreciated. Response date: 9th December 2019

A good savings rate in the present economy and friendly and efficient staff.

I don't have too much dealings with the newbury building society as I no longer live within their catchment area, but the rate of interest I get on my account with them is good when compared to other banks. However, any time that I do need to contact them by post or telephone, I always receive fast, efficient and friendly service. Reviewed on: 5th December 2019

Reward for Existing Members

Great account, great rate and straightforward to set up. It's great to get a good account which rewards customer loyalty. Reviewed on: 3rd December 2019

Good CS - spoke clear English and as I am hard of hearing that is important

Easy process on line and helpful process Reviewed on: 2nd December 2019

Reply from Newbury Building Society Hi Rosemary, thank you for taking the time to leave feedback, it's much appreciated. Response date: 2nd December 2019

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