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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Reassuring and easy to understand

The lady that dealt with my account was friendly, knowledgeable and patient. We need to keep people like her in branch otherwise online gets lonely. Very professional service . Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi Hilary, thank you for taking the time to leave feedback. We are committed to providing personal customer service through our branch as we agree that it is is important to our members. Thanks again. Response date: 14th February 2020

very easy setting up an online saver

it took little time to do an online account with Newbury. When I needed help, they were there for me and helped straightaway Reviewed on: 14th February 2020

Excellent products, efficient systems and very helpful staff!

I have found my experience of opening savings accounts and organising transactions with the Newbury Building Society to be really simple. The staff on the phones respond quickly and are friendly and know their stuff! Highly recommended. Reviewed on: 14th February 2020

Really user-friendly interface

Simple and easy to use interface to carry out transactions. Well done! Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi John, thank you for your kind comments and for taking the time to leave feedback, it's much appreciated. Response date: 14th February 2020

Excellent Service

It has been one of the easiest and most friendliest appointment with opening a new savings account the staff are very efficient and friendly Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi Liz, thank you for taking the time to leave feedback for us. It's always lovely to hear the experience has been straightforward. Response date: 14th February 2020

Setting up new savings accounts in Basingstoke branch

The Newbury Head Office and Basingstoke teams have all been very helpful, friendly, approachable, informative and professional. Isobel managed our appointment to set up multiple accounts, and explained all aspects to ensure we were opening an account to suit our needs. We opened an account for my spouse and I, and our son who is under 16. Isobel answered all of our questions illustrating excellent knowledge of the available products, which enabled us to make an informed decision on the products suiting our needs. Our experience with Newbury BS has been exemplary and we will be a long term customer no doubt investing in further products with Newbury BS from hereon. Thank you Newbury Building Society, wish we had found you sooner! Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi Mrs Smith, thank you so much for taking the time to leave feedback for us, it's really appreciated. We will be sure to share your comments with Isobel and our colleagues, who will be so pleased to hear this. We are so gladdened to hear your experience with us has been straightforward and smooth. Thanks again and welcome to the Newbury! Response date: 14th February 2020

Telephone help

Lovely not to have to deal with an automated messaging service, Julie was delightful and dealt with my issue very swiftly and professionally. Reviewed on: 8th February 2020

Reply from Newbury Building Society Hi Karen, thank you for taking the time to leave us feedback, it's much appreciated. We will let Julie know your comments, she will be pleased to know she was a help. Response date: 10th February 2020

New isa

Made very welcome by staff. Everything explained in everyday language. Staff very polite and knowledgeable Reviewed on: 8th February 2020

Reply from Newbury Building Society Hi Rosemary, thank you for taking the time to leave feedback, it's much appreciated. Response date: 10th February 2020

Opened an account for my Grandson

The staff were friendly, helpful and polite, so different from one of the big 4 banks I tried. Many thanks to Dawn Ross at Andover Branch Reviewed on: 8th February 2020

Reply from Newbury Building Society Hi Lois, thank you for taking the time to leave feedback, it's much appreciated. We will be sure to send your thanks to Dawn. Response date: 10th February 2020

Best Customer Care received for some time - regardless of category.

Had a lump sum which I wanted to place in an instant access account. Having checked around, Newbury B S offered one of the best interest rates. It was also the recommendation of some friends who had been customers of Newbury B.S. which was a major factor. I was genuinely surprised at the level of C Care from branch staff, the professionalism, friendliness and overall efficiency. As for decisions needed at Head Office & their rapid response,k that too has been a delight. My congratulations to all. Reviewed on: 8th February 2020

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Keith. It's much appreciated. Many thanks - we will share your comments with our colleagues. Response date: 10th February 2020

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