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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Friendly and helpful staff

Good service. A short wait in the branch so probably better to make an appointment though I wasn't in a rush. Reviewed on: 24th February 2020

Reply from Newbury Building Society HI Liza, thank you for taking the time to leave feedback, it's much appreciated. Response date: 24th February 2020

central location with friendly helpful staff.

Always able cheerfully to provide knowledgeable and useful advise to any question I have I have asked about. Reviewed on: 23rd February 2020

Overall a good experience

My experience was good. It would’ve been better had there been bonds to purchase. Also being offered a beverage at the appointment would’ve given a more welcoming, professional touch. Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi Holly, thank you for taking the time to leave feedback, it's much appreciated. We will share your comments with our colleagues who deal with products and branches to review. Response date: 24th February 2020

Amazing

Went into the the branch to made a deposit and while there asked if I could review my savings. Providing I did not mind waiting then someone would help. I took a seat for a few minutes and Chloe appeared took me into a private room and suggested what was possible and promptly proceeded to complete the necessary paperwork advised the terms surrounding the account I signed the paperwork and came home with everything managed to my satisfaction. One of the benefits of using a local renowned building society. All on my doorstep and with knowledgeable staff. Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi Celia, thank you for taking the time to leave feedback. We will let Chloe know, she will be so pleased. It's much appreciated. Response date: 24th February 2020

easy to open

staff were friendly and knowledgeable we were taken through all steps to open a joint account in an efficient manner,advised of the interest decrease so no hidden surprises there. after paying our initial fee the following day all papers were received. This is how to do business Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi Chris, thank you for your comments and for taking the time to leave feedback. Response date: 21st February 2020

Great rates

Whilst opening a new savings account is always a bit bureaucratic (due to money laundering etc) this was a straightforward application and all worked as expected Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback. It's much appreciated. Response date: 21st February 2020

Very helpful and easy to deal with!

Straight forward application, pleasant staff called me to check some details and account all opened and operational within a few days. Nice to speak to real people. Reviewed on: 21st February 2020

Reply from Newbury Building Society Hi David, thank you for taking time to leave feedback. It's much appreciated and it's good to hear that your transaction was straightforward. Response date: 21st February 2020

Very helpful lady and set up account with the minimum of stress

I knew what I wanted and came in with completed form for her to input onto computer ( although computer was having a “ Monday Morning Moment”). It took a while to do but as I didn’t have an appointment, I wasn’t kept an overly long time doing it. As I had opened another savings account a few months previously, she remembered me. I do like to support local businesses and as such have recommended you to my parents so they will. Be opening accounts with you shortly Reviewed on: 17th February 2020

Reply from Newbury Building Society Hi Nuttynan, thank you for taking the time to leave feedback, it's much appreciated by us. We are so pleased to hear that you have received good service and thank you for recommending us to your parents. Response date: 17th February 2020

Excellent Customer Service

My wife and I had an interview with Tracie at the Basingstoke branch as we wanted to open a savings account. She was very professional and helpful and made it very easy to select the right savings account for our needs. Excellent old-school customer service like this is hard to find nowadays and it is so refreshing that the Newbury building society still maintains it. We would highly recommend the society to any new saver. Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi, thank you for taking time to leave feedback for us. We will be sure to share your comments with Tracie, who will be pleased to hear them. Thank you again and welcome to the Newbury. Response date: 17th February 2020

Efficient Service

On wanting to opening a savings account I telephoned the help line. It was answered quickly with a friendly voice. I was transferred to another team member who knew the answer to my question. No hanging or the line or ‘hold music’. I returned the paper work and two days later I had my account opened with all the relevant documents in a neat folder sent to me. Quick, efficient and professional service. Thank you. Reviewed on: 14th February 2020

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback for us. It's much appreciated and we are always pleased to hear that your transaction was straightforward and simple. Response date: 17th February 2020

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